HP Compaq Elite 8300 All-in-One Maintenance & Service Manual page 143

Table 8-16 Solving internet access problems (continued)
Unable to connect to the Internet.
Cause
The CAT5 UTP cable is disconnected.
IP address is not configured properly.
Cookies are corrupted. (A "cookie" is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser
remember some specific information that the Web server can
later retrieve.)
Cannot automatically launch Internet programs.
Cause
You must log on to your ISP before some programs will start.
Internet takes too long to download Web sites.
Cause
Modem is not set up properly.
Solution
Connect the CAT5 UTP cable between the cable modem
and the computers's RJ-45 connector. (If the connection is
good, the "PC" LED light on the front of the cable/DSL
modem will be on.)
Contact your ISP for the correct IP address.
1. Select Start > Control Panel.
2. Click Network and Internet.
3. Click Internet Options.
4. In the Browsing history section on the General tab,
click the Delete button.
5. Select the Cookies check box and click the Delete
button.
Solution
Log on to your ISP and launch the desired program.
Solution
Verify that the modem is connected and communicating
properly.
1. Select Start > Control Panel.
2. Click on Hardware and Sound.
3. Click on Device Manager.
4. Double-click Modems.
5. Select the modem.
6. On the General tab, click Diagnostics.
7. Click Query Modem. A "Success" response indicates
the modem is connected and working properly.
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