Troubleshooting - GE Digital Energy GT6000 User Manual

8 TROUBLESHOOTING

Whenever a malfunction occurs, first check external factors (e.g. connections, temperature, humidity or load)
to determine whether the problem is caused by the unit itself or by its environment. Subsequently check the
thermal circuit breaker: it may be tripped. If so: reset it (see fig. 3.3.5.a/b) and be sure that the UPS is not
overloaded.
The following chart is a simple troubleshooting checklist. If the suggested solution does not succeed, or if the
information is insufficient
www.GEDigitalEnergy.com
PROBLEM
No display
No alarm
(UPS switched off)
Mains indicator not illuminating,
acoustic alarm intermittent
Mains indicator not illuminating,
mains voltage present, acoustic
alarm intermittent
Alarm LED illuminated,
continuous acoustic alarm
Delivered runtime
specified
Last load bar LED is lit, acoustic
alarm intermittent
No communication between UPS
and load
to solve the
POSSIBLE CAUSE
Mains switched off
No mains voltage present
Input fuse blown or circuit
breaker tripped
No mains voltage present
Input fuse blown or circuit
breaker tripped
UPS failure
UPS overtemperature
Overload at UPS output
less than Battery extension fuse switch is in
'Open' position
Batteries are not fully charged
Batteries are defective
Charger is defective
Overload at UPS output
Incorrect communication cable
PC interface defective or being
accessed by another service
Interference on the data cable
problem, please contact your dealer or
SOLUTION
Switch on mains supply
Carry out mains inspection,
consult qualified electician
Replace fuse or reset breaker
Read section 4.4.2 – UPS on
battery
Replace fuse or reset breaker
Contact UPS dealer or go to
www.gedigitalenergy.com
Allow UPS to cool down
Reduce UPS load
Switch to 'On' position
Charge batteries for 8 hours and
reconfirm runtime
Contact UPS dealer
Contact UPS dealer
Reduce UPS load
Check whether correct cable is
used
Check if no other software is
accessing the interface
Rearrange cables
consult