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Fujitsu SPARC Enterprise T1000 Service Manual

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  • Page 3: Service Manual

    SPARC Enterprise T1000 Server ® Service Manual Manual Code : C120-E384-01EN Part No. 875-4022-10 April 2007...
  • Page 4 Fujitsu Limited or Sun Microsystems, Inc., or any affiliate of either of them.
  • Page 5 Aucune partie de ce produit, de ces technologies ou de ce document ne peut être reproduite sous quelque forme que ce soit, par quelque moyen que ce soit, sans l’autorisation écrite préalable de Fujitsu Limited et de Sun Microsystems, Inc., et de leurs éventuels bailleurs de licence.

  • Page 7: Table Of Contents

    Contents Preface xv Safety Information 1–1 Safety Information 1–1 Safety Symbols 1–1 Electrostatic Discharge Safety 1–2 1.3.1 Using an Antistatic Wrist Strap 1–2 1.3.2 Using an Antistatic Mat 1–2 Server Overview 2–1 Server Overview 2–1 Obtaining the Chassis Serial Number 2–3 Server Diagnostics 3–1 Overview of Server Diagnostics 3–1 3.1.1...
  • Page 8 Using the fmdump Command to Identify Faults 3–41 3.5.2 Clearing PSH Detected Faults 3–43 Collecting Information From Solaris OS Files and Commands 3–44 3.6.1 Checking the Message Buffer 3–44 3.6.2 Viewing System Message Log Files 3–45 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 9 Managing Components With Automatic System Recovery Commands 3– 3.7.1 Displaying System Components 3–46 3.7.2 Disabling Components 3–47 3.7.3 Enabling Disabled Components 3–48 Exercising the System With SunVTS 3–48 3.8.1 Checking Whether SunVTS Software Is Installed 3–48 3.8.2 Exercising the System Using SunVTS Software 3–49 3.8.3 Using SunVTS Software 3–50 Preparing for Servicing 4–1...
  • Page 10 Final Service Procedures 6–1 6.1.1 Replacing the Top Cover 6–1 6.1.2 Reinstalling the Server Chassis in the Rack 6–1 6.1.3 Applying Power to the Server 6–2 A. Field-Replaceable Units A–1 viii SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 11 Index Index–1 Contents...
  • Page 12 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 13 Figures Server 2–1 FIGURE 2-1 Server Components 2–2 FIGURE 2-2 Server Front Panel 2–2 FIGURE 2-3 Server Rear Panel 2–3 FIGURE 2-4 Diagnostic Flow Chart 3–3 FIGURE 3-1 LEDs on the Server Front Panel 3–8 FIGURE 3-2 LEDs on the Server Rear Panel 3–9 FIGURE 3-3 ALOM CMT Fault Management 3–12 FIGURE 3-4...
  • Page 14 FIGURE 5-13 DIMM Locations 5–20 FIGURE 5-14 Removing the Clock Battery From the Motherboard 5–27 FIGURE 5-15 Installing the Clock Battery on the Motherboard 5–28 FIGURE 5-16 Field-Replaceable Units A–2 FIGURE A-1 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 15 Tables Diagnostic Flow Chart Actions 3–4 TABLE 3-1 Front and Rear Panel LEDs 3–10 TABLE 3-2 Power Supply LEDs 3–11 TABLE 3-3 Service-Related ALOM CMT Commands 3–14 TABLE 3-4 ALOM CMT Parameters Used for POST Configuration 3–23 TABLE 3-5 ALOM CMT Parameters and POST Modes 3–26 TABLE 3-6 ASR Commands 3–46 TABLE 3-7...
  • Page 16 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 17: Preface

    Preface The SPARC Enterprise T1000 Server Service Manual provides information to aid in troubleshooting problems with and replacing components within SPARC Enterprise T1000 servers. This manual is written for technicians, service personnel, and system administrators who service and repair computer systems. The person qualified to use this manual: Can open a system chassis, identify, and replace internal components ■...
  • Page 18 Related Documentation The latest versions of all the SPARC Enterprise Series manuals are available at the following Web sites: Global Site http://www.fujitsu.com/sparcenterprise/manual/ Japanese Site http://primeserver.fujitsu.com/sparcenterprise/manual/ xvi SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 19 Title Description Manual Code SPARC Enterprise T1000 Server Product Information about the latest C120-E381 Notes product updates and issues SPARC Enterprise T1000 Server Site Server specifications for site C120-H018 Planning Guide planning SPARC Enterprise T1000 Server Getting Information about where to find...

  • Page 20: Text Conventions

    You must be superuser to do this. To delete a file, type rm filename. * The settings on your browser might differ from these settings. xviii SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 21: Conventions For Alert Messages

    Prompt Notations The following prompt notations are used in this manual. Shell Prompt Notations C shell machine-name% C shell superuser machine-name# Bourne shell and Korn shell Bourne shell and Korn shell and Korn shell superuser Conventions for Alert Messages This manual uses the following conventions to show alert messages, which are intended to prevent injury to the user or bystanders as well as property damage, and important messages that are useful to the user.

  • Page 22: Notes On Safety

    Caution – The following tasks regarding this product and the optional products provided from Fujitsu should only be performed by a certified service engineer. Users must not perform these tasks. Incorrect operation of these tasks may cause malfunction. Unpacking optional adapters and such packages delivered to the users ■...
  • Page 23 Maintenance and inspections (repairing, and regular diagnosis and maintenance) ■ Caution – The following tasks regarding this product and the optional products provided from Fujitsu should only be performed by a certified service engineer. Users must not perform these tasks. Incorrect operation of these tasks may cause malfunction.

  • Page 24: Alert Labels

    Sample of SPARC Enterprise T1000 Fujitsu Welcomes Your Comments We would appreciate your comments and suggestions to improve this document. You can submit your comments by using "Reader's Comment Form" xxii SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 25 Reader's Comment Form Preface xxiii...
  • Page 26 FIRST-CLASS MAIL PERMIT NO 741 SUNNYVALE CA POSTAGE WILL BE PAID BY ADDRESSEE FUJITSU COMPUTER SYSTEMS AT TENTION ENGINEERING OPS M/S 249 1250 EAST ARQUES AVENUE P O BOX 3470 SUNNYVALE CA 94088-3470 FOLD AND TAPE xxiv SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 27: Safety Information

    C H A P T E R Safety Information This chapter provides important safety information for servicing the server. The following topics are covered: Section 1.1, “Safety Information” on page 1-1 ■ Section 1.2, “Safety Symbols” on page 1-1 ■ Section 1.3, “Electrostatic Discharge Safety”...

  • Page 28: Electrostatic Discharge Safety

    1.3.2 Using an Antistatic Mat Place ESD-sensitive components such as the motherboard, memory, and other PCB cards on an antistatic mat. SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 29: Server Overview

    C H A P T E R Server Overview This chapter provides an overview of the server. Topics include: Section 2.1, “Server Overview” on page 2-1 ■ Section 2.2, “Obtaining the Chassis Serial Number” on page 2-3 ■ Server Overview The server is a high-performance, entry-level server that is highly scalable and very reliable ( FIGURE 2-1...

  • Page 30: Figure 2-2 Server Components

    DIMMs Fan tray assembly Power supply Hard drive Server Components FIGURE 2-2 Locator LED/button Service Required LED Power OK LED and Power On/Off button Server Front Panel FIGURE 2-3 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 31: Obtaining The Chassis Serial Number

    AC power connector. You can also run the ALOM CMT showplatform command to obtain the chassis serial number. Example: sc> showplatform SUNW,SPARC-Enterprise-T1000 Chassis Serial Number: 0529AP000882 Domain Status ------ ------ S0 OS Standby sc>...
  • Page 32 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 33: Server Diagnostics

    C H A P T E R Server Diagnostics This chapter describes the diagnostics that are available for monitoring and troubleshooting the server. This chapter does not provide detailed troubleshooting procedures, but instead describes the server diagnostics facilities and how to use them.
  • Page 34 The flow chart assumes that you have already performed some troubleshooting such as verification of proper installation and visual inspection of cables and power, and possibly performed a reset of the server (refer to the SPARC Enterprise T1000 Server Installation Guide and SPARC Enterprise T1000 Server Administration Guide for details).

  • Page 35: Figure 3-1 Diagnostic Flow Chart

    flow chart Diagnostic Flow Chart FIGURE 3-1 Chapter 3 Server Diagnostics...

  • Page 36: Table 3-1 Diagnostic Flow Chart Actions

    Solaris OS. on page 3-48 • If SunVTS reports a faulty device replace the FRU. Chapter 5 • If SunVTS does not report a faulty device, go to Action No. SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 37 Diagnostic Flow Chart Actions (Continued) TABLE 3-1 Action For more information, see Diagnostic Action Resulting Action these sections Run POST. POST performs basic tests of the server components Section 3.4, “Running and reports faulty FRUs. POST” on page 3-22 Note - diag_level=min is the default ALOM CMT setting, which tests devices required to boot TABLE 3-5 TABLE 3-6...

  • Page 38: Memory Configuration And Fault Handling

    Understanding the underlying features helps you identify and repair memory problems. This section describes how the memory is configured and how the server deals with memory faults. SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 39: Memory Configuration

    3.1.1.1 Memory Configuration In the server memory, there are eight slots that hold DDR-2 memory DIMMs in the following DIMM sizes: 512 MB (maximum of 4 GB) ■ 1 GB (maximum of 8 GB) ■ 2 GB (maximum of 16 GB) ■...

  • Page 40: Troubleshooting Memory Faults

    These LEDs provide a quick visual check of the state of the system. Locator LED/button Service Required LED Power OK LED and Power On/Off button LEDs on the Server Front Panel FIGURE 3-2 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 41: Figure 3-3 Leds On The Server Rear Panel

    Activity LED Activity LED Fault LED Link LED Link LED DC OK LED Power OK LED AC OK LED Service Required LED Locator LED/button LEDs on the Server Rear Panel FIGURE 3-3 Chapter 3 Server Diagnostics...

  • Page 42: Front And Rear Panel Leds

    Indicates that there is activity on the SC Network Activity LED Management port. SC Network Management Rear panel Green Indicates that the server is linked to the SC network Link LED management port. 3-10 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 43: Power Supply Leds

    3.2.2 Power Supply LEDs The power supply LEDs ( ) are located on the back of the power supply. TABLE 3-3 Power Supply LEDs TABLE 3-3 Name Color Description Fault Amber • On – Power supply has detected a failure. •...

  • Page 44: Figure 3-4 Alom Cmt Fault Management

    FRU replacement or if ALOM CMT was unable to automatically detect the FRU replacement. Note – ALOM CMT does not automatically detect hard drive replacement. 3-12 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 45: Running Alom Cmt Service-Related Commands

    Many environmental faults can automatically recover. A temperature that is exceeding a threshold might return to normal limits. An unplugged power supply can be plugged in, and so on. Recovery of environmental faults is automatically detected. Recovery events are reported using one of two forms: fru at location is OK.

  • Page 46: Switching Between The System Console And Alom

    • normal is the default boot mode. • reset_nvram resets OpenBoot PROM parameters to their default values. • bootscript=string enables the passing of a string to the boot command. 3-14 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 47 Service-Related ALOM CMT Commands (Continued) TABLE 3-4 ALOM CMT Command Description powercycle [-f] Performs a poweroff followed by poweron. The -f option forces an immediate poweroff, otherwise the command attempts a graceful shutdown. poweroff [-y] [-f] Powers off the host server. The -y option enables you to skip the confirmation question.

  • Page 48: Running The Showfaults Command

    ■ sc> showfaults -v Last POST run: TUE FEB 07 18:51:02 2006 POST status: Passed all devices ID FRU Fault 0 IOBD VOLTAGE_SENSOR at IOBD/V_+1V has exceeded low warning threshold. 3-16 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 49: Running The Showenvironment Command

    Example showing a fault that was detected by POST. These kinds of faults are ■ identified by the message deemed faulty and disabled and by a FRU name. sc> showfaults -v ID Time Fault 1 OCT 13 12:47:27 MB/CMP0/CH0/R1/D0 MB/CMP0/CH0/R1/D0 deemed faulty and disabled Example showing a fault that was detected by the PSH technology.
  • Page 50 ----------------------------------------------------------- MB/I_VCORE 20.560 80.000 88.000 MB/I_VMEM 8.160 60.000 66.000 ----------------------------------------------------------- ---------------------- Current sensors: ---------------------- Sensor Status ---------------------- MB/BAT/V_BAT ------------------------------------------------------------------------------ Power Supplies: ------------------------------------------------------------------------------ Supply Status Underspeed Overtemp Overvolt Undervolt Overcurrent ------------------------------------------------------------------------------ 3-18 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 51: Running The Showfru Command

    ● At the sc> prompt, enter the showfru command. sc> showfru -s FRU_PROM at MB/SEEPROM SEGMENT: SD /ManR /ManR/UNIX_Timestamp32: TUE OCT 18 21:17:55 2005 /ManR/Description: ASSY,SPARC-Enterprise-T1000,Motherboard /ManR/Manufacture Location: Sriracha,Chonburi,Thailand /ManR/Sun Part No: 5017302 /ManR/Sun Serial No: 002989 /ManR/Vendor: Celestica /ManR/Initial HW Dash Level: 03...
  • Page 52 /SPD/Vendor Serial No: d03eb26 FRU_PROM at MB/CMP0/CH3/R0/D0/SEEPROM /SPD/Timestamp: MON OCT 03 12:00:00 2005 /SPD/Description: DDR2 SDRAM, 2048 MB /SPD/Manufacture Location: /SPD/Vendor: Infineon (formerly Siemens) /SPD/Vendor Part No: 72T256220HR3.7A /SPD/Vendor Serial No: d03e620 3-20 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 53 FRU_PROM at MB/CMP0/CH3/R0/D1/SEEPROM /SPD/Timestamp: MON OCT 03 12:00:00 2005 /SPD/Description: DDR2 SDRAM, 2048 MB /SPD/Manufacture Location: /SPD/Vendor: Infineon (formerly Siemens) /SPD/Vendor Part No: 72T256220HR3.7A /SPD/Vendor Serial No: d040920 FRU_PROM at MB/CMP0/CH3/R1/D0/SEEPROM /SPD/Timestamp: MON OCT 03 12:00:00 2005 /SPD/Description: DDR2 SDRAM, 2048 MB /SPD/Manufacture Location: /SPD/Vendor: Infineon (formerly Siemens) /SPD/Vendor Part No:...

  • Page 54: Managing Components With Automatic System Recovery Commands 3

    The server can be configured for normal, extensive, or no POST execution. You can also control the level of tests that run, the amount of POST output that is displayed, and which reset events trigger POST by using ALOM CMT variables. 3-22 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 55: Table 3-5 Alom Cmt Parameters Used For Post Configuration

    lists the ALOM CMT variables used to configure POST and TABLE 3-5 FIGURE 3-5 shows how the variables work together. Note – Use the ALOM CMT setsc command to set all the parameters in TABLE 3-5 except setkeyswitch. ALOM CMT Parameters Used for POST Configuration TABLE 3-5 Parameter Values...
  • Page 56 Values Description POST output displays functional tests with a banner and pinwheel. POST output displays all test and informational normal messages. POST displays all test, informational, and some debugging messages. 3-24 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 57: Figure 3-5 Flow Chart Of Alom Cmt Variables For Post Configuration

    Flow Chart of ALOM CMT Variables for POST Configuration FIGURE 3-5 Chapter 3 Server Diagnostics 3-25...

  • Page 58: Changing Post Parameters

    The setkeyswitch parameter sets the virtual keyswitch, so it does not use the setsc command. For example, to change the POST parameters using the setkeyswitch command, enter the following: sc> setkeyswitch diag 3-26 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 59: Reasons To Run Post

    To change the POST parameters using the setsc command, you must first set the setkeyswitch parameter to normal, then you can change the POST parameters using the setsc command: sc> setkeyswitch normal sc> setsc value Example: sc> setkeyswitch normal sc> setsc diag_mode service 3.4.3 Reasons to Run POST You can use POST for basic hardware verification and diagnosis, and for...

  • Page 60: Diagnosing The System Hardware

    3. Reset the system so that POST runs. There are several ways to initiate a reset. The following example uses the powercycle command. For other methods, refer to the SPARC Enterprise T1000 Server Administration Guide. sc> powercycle...
  • Page 61 4. Switch to the system console to view the POST output: sc> console Example of POST output: SC: Alert: Host system has reset1 Note: Some output omitted. 0:0> 0:0>@(#) ERIE Integrated POST 4.x.0.build_17 2005/08/30 11:25 /export/common-source/firmware_re/ontario- fireball_fio/build_17/post/Niagara/erie/integrated (firmware_re) 0:0>Copyright © 2005 Sun Microsystems, Inc. All rights reserved SUN PROPRIETARY/CONFIDENTIAL.
  • Page 62 Testing Memory Channel 0 Rank 0 Stack 1 0:0> Testing Memory Channel 3 Rank 0 Stack 1 0:0>L2 Directory clear 0:0>L2 Scrub VD & UA 0:0>L2 Scrub Tags 0:0>L2 Disable 3-30 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 63 0:0>Address Bitwalk 0:0> Testing Memory Channel 0 Rank 0 Stack 0 0:0> Testing Memory Channel 3 Rank 0 Stack 0 0:0> Testing Memory Channel 0 Rank 0 Stack 1 0:0> Testing Memory Channel 3 Rank 0 Stack 1 0:0>Test Slave Threads Basic..0:0>Set Mailbox 0:0>Setup Final DMMU Entries 0:0>Post Image Region Scrub...
  • Page 64 0:0>IO-Bridge Quick Read 0:0> 0:0>-------------------------------------------------------------- 0:0>--------- IO-Bridge Quick Read Only of CSR and ID --------------- 0:0>-------------------------------------------------------------- 0:0>fire 1 JBUSID 00000080.0f000000 = 0:0> fc000002.e03dda23 0:0>-------------------------------------------------------------- 0:0>fire 1 JBUSCSR 00000080.0f410000 = 0:0> 00000ff5.13cb7000 0:0>-------------------------------------------------------------- 3-32 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 65 0:0>IO-Bridge unit 1 jbus perf test 0:0>IO-Bridge unit 1 int init test 0:0>IO-Bridge unit 1 msi init test 0:0>IO-Bridge unit 1 ilu init test 0:0>IO-Bridge unit 1 tlu init test 0:0>IO-Bridge unit 1 lpu init test 0:0>IO-Bridge unit 1 link train port B 0:0>IO-Bridge unit 1 interrupt test 0:0>IO-Bridge unit 1 Config MB bridges 0:0>Config port B, bus 2 dev 0 func 0, tag 5714 BRIDGE...
  • Page 66 0:0>MSG = Pin 3 failed on MB/CMP0/CH0/R1/D0/S0 (J0701) 0:0>END_ERROR 0:0>Testing Memory Channel 3 Rank 1 Stack 0 In this example, POST is reporting a memory error at DIMM location MB/CMP0/CH0/R1/D0 (J0701). 3-34 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 67: Correctable Errors Detected By Post

    b. Run the showfaults command to obtain additional fault information. The fault is captured by ALOM, where the fault is logged, the Service Required LED is lit, and the faulty component is disabled. Example: ok #. sc> showfaults -v Time Fault 1 APR 24 12:47:27 MB/CMP0/CH0/R1/D0...

  • Page 68: Correctable Errors For Single Dimms

    3. Reset the system so that POST runs. There are several ways to initiate a reset. The following example uses the powercycle command. For other methods, refer to the SPARC Enterprise T1000 Server Administration Guide. sc> powercycle...

  • Page 69: Determining When To Replace Detected Devices

    3.4.5.2 Determining When to Replace Detected Devices Note – This section assumes faults are detected by POST in maximum mode. If a detected device is part of a hardware upgrade or repair, or if POST detects multiple DIMMs ( ), replace the detected devices. CODE EXAMPLE 3-2 POST Fault for Multiple DIMMs CODE EXAMPLE 3-2...

  • Page 70: Clearing Post Detected Faults

    If no fault is reported, you do not need to do anything else. Do not perform the ■ subsequent steps. If a fault is reported, perform Step 2 through Step ■ 3-38 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 71: Using The Solaris Predictive Self-Healing Feature

    2. Use the enablecomponent command to clear the fault and remove the component from the ASR blacklist. Use the FRU name that was reported in the fault in the previous step. Example: sc> enablecomponent MB/CMP0/CH0/R1/D0 The fault is cleared and should not appear when you run the showfaults command.

  • Page 72: Identifying Psh Detected Faults

    IMPACT: Total system memory capacity will be reduced as pages are retired. REC-ACTION: Schedule a repair procedure to replace the affected memory module. Use fmdump -v -u <EVENT_ID> to identify the module. 3-40 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 73: Using The Fmdump Command To Identify Faults

    The following is an example of the ALOM CMT alert for the same PSH diagnosed fault: SC Alert: Host detected fault, MSGID: SUN4V-8000-DX Note – The Service Required LED is also turns on for PSH diagnosed faults. 3.5.1.1 Using the fmdump Command to Identify Faults The fmdump command displays the list of faults detected by the Solaris PSH facility and identifies the faulty FRU for a particular EVENT_ID (UUID).
  • Page 74 Use the command fmdump -v -u EVENT_ID with the EVENT_ID from the console message to locate the faulty DIMM. For example: fmdump -v -u f92e9fbe-735e-c218-cf87-9e1720a28004 TIME UUID SUNW-MSG-ID Sep 14 10:09:46.2234 f92e9fbe-735e-c218-cf87-9e1720a28004 SUN4V-8000-DX fault.memory.dimm FRU: mem:///component=MB/CMP0/CH0:R0/D0/J0601 3-42 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 75: Clearing Psh Detected Faults

    rsrc: mem:///component=MB/CMP0/CH0:R0/D0/J0601 In this example, the DIMM location is: MB/CMP0/CH0:R0/D0/J0601 Refer to the Service Manual or the Service Label attached to the server chassis to find the physical location of the DIMM. Once the DIMM has been replaced, use the Service Manual for instructions on clearing the fault condition and validating the repair action.

  • Page 76: Collecting Information From Solaris Os Files And Commands

    Use the dmesg command to view the most recent system message. To view the system messages log file, view the contents of the /var/adm/messages file. 3.6.1 Checking the Message Buffer 1. Log in as superuser. 3-44 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 77: Viewing System Message Log Files

    2. Issue the dmesg command: # dmesg The dmesg command displays the most recent messages generated by the system. 3.6.2 Viewing System Message Log Files The error logging daemon, syslogd, automatically records various system warnings, errors, and faults in message files. These messages can alert you to system problems such as a device that is about to fail.

  • Page 78: Displaying System Components

    3.7.1 Displaying System Components The showcomponent command displays the system components (asrkeys) and reports their status. ● At the sc> prompt, enter the showcomponent command. 3-46 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 79: Disabling Components

    Example with no disabled components: sc> showcomponent Keys: ASR state: clean Example showing a disabled component: sc> showcomponent Keys: ASR state: Disabled Devices MB/CMP0/CH3/R1/D1 : dimm8 deemed faulty 3.7.2 Disabling Components The disablecomponent command disables a component by adding it to the ASR blacklist.

  • Page 80: Enabling Disabled Components

    1. Check for the presence of SunVTS packages using the pkginfo command. % pkginfo -l SUNWvts SUNWvtsr SUNWvtsts SUNWvtsmn If SunVTS software is installed, information about the packages is displayed. ■ 3-48 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 81: Exercising The System Using Sunvts Software

    If SunVTS software is not installed, you see an error message for each missing ■ package. ERROR: information for "SUNWvts" was not found ERROR: information for "SUNWvtsr" was not found The following table lists the SunVTS packages: Package Description SunVTS framework SUNWvts SunVTS framework (root) SUNWvtsr...

  • Page 82: Using Sunvts Software

    # /opt/SUNWvts/bin/sunvts -display display-system:0 where display-system is the name of the machine through which you are remotely logged in to the server. The SunVTS GUI is displayed ( FIGURE 3-6 3-50 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 83: Figure 3-6 Sunvts Gui

    SunVTS GUI FIGURE 3-6 5. Expand the test lists to see the individual tests. The test selection area lists tests in categories, such as Network, as shown in . To expand a category, left-click the icon (expand category icon) to the FIGURE 3-7 left of the category name.

  • Page 84: Figure 3-7 Sunvts Test Selection Panel

    You can customize individual tests by right-clicking on the name of the test. For example, in , right-clicking on the text string ce0(nettest) brings up a FIGURE 3-7 menu that enables you to configure this Ethernet test. 3-52 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 85 8. Start testing. Click the Start button that is located at the top left of the SunVTS window. Status and error messages appear in the test messages area located across the bottom of the window. You can stop testing at any time by clicking the Stop button. During testing, SunVTS software logs all status and error messages.
  • Page 86 3-54 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 87: Preparing For Servicing

    C H A P T E R Preparing for Servicing This chapter describes how to prepare the server for servicing. The following topics are covered: Section 4.1, “Common Procedures for Parts Replacement” on page 4-1 ■ For a list of FRUs, see Appendix Note –...

  • Page 88: Required Tools

    Depending on the nature of the problem, you might want to view the system status or the log files, or run diagnostics before you shut down the system. Refer to the SPARC Enterprise T1000 Server Administration Guide for log file information. 2. Notify affected users.

  • Page 89: Removing The Server From A Rack

    Note – You can also use the Power On/Off button on the front of the server to initiate a graceful system shutdown. Refer to the SPARC Enterprise T1000 Server Administration Guide for more information about the ALOM poweroff command. 4.1.3...

  • Page 90: Figure 4-1 Unlocking A Mounting Bracket

    FIGURE 4-2 The mounting brackets slide approximately 4 in. (10 cm) farther before disengaging. Location of the Mounting Bracket Release Buttons FIGURE 4-2 7. Set the chassis on a sturdy work surface. SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 91: Performing Electrostatic Discharge (Esd) Prevention Measures

    4.1.4 Performing Electrostatic Discharge (ESD) Prevention Measures 1. Prepare an antistatic surface to set parts on during removal and installation. Place ESD-sensitive components, such as the printed circuit boards, on an antistatic mat. The following items can be used as an antistatic mat: Antistatic bag used to wrap a replacement part ■...

  • Page 92: Figure 4-3 Location Of Top Cover Release Button

    Cover release Top cover button Location of Top Cover Release Button FIGURE 4-3 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 93: Replacing Field-Replaceable Units

    C H A P T E R Replacing Field-Replaceable Units This chapter describes how to remove and replace customer-replaceable field- replaceable units (FRUs) in the server. The following topics are covered: Section 5.1, “Replacing the Optional PCI-Express Card” on page 5-2 ■...

  • Page 94: Replacing The Optional Pci-Express Card

    3. On the rear of the chassis, pull the release lever that secures the PCI-Express card to the chassis ( FIGURE 5-1 PCI-E card Release lever Releasing the PCI-Express Card Release Lever FIGURE 5-1 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 95: Installing The Optional Pci-Express Card

    4. Carefully pull the PCI-Express card out of the connector on the PCI-Express card riser board and the note slot ( FIGURE 5-2 Note slot Connector PCI-E riser board Removing and Installing the PCI-Express Card FIGURE 5-2 5. Place the PCI-Express card on an antistatic mat. 5.1.2 Installing the Optional PCI-Express Card Use this procedure to replace the PCI-Express cards.

  • Page 96: Replacing The Fan Tray Assembly

    3. Push in on the clasps on both sides of the fan assembly ( FIGURE 5-3 Fan tray assembly Removing the Fan Tray Assembly FIGURE 5-3 4. Remove the fan assembly from the sheet metal mounting brackets. SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 97: Installing The Fan Tray Assembly

    5.2.2 Installing the Fan Tray Assembly 1. Unpack the replacement fan tray assembly and place it on an antistatic mat. 2. Align the fan tray assembly with the sheet metal mounting brackets and slide it into place until the clasps on each side lock it into place. 3.

  • Page 98: Installing The Power Supply

    3. Push the fastener down on the front of the power supply to lock it into place in the chassis ( FIGURE 5-5 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 99: Replacing The Hard Drive Assembly

    Power supply Fastener Installing the Power Supply FIGURE 5-5 4. Redress the power cable through the midwall in the chassis and connect the cable to the motherboard. 5. Perform the procedures described in Chapter 6. At the sc> prompt, issue the showenvironment command to verify the status of the power supply.

  • Page 100: Installing The Dual-Drive Assembly

    2. Disconnect the drive cable from the data and power connectors on the motherboard and remove the drive cable from your server ( FIGURE 5-7 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 101: Figure 5-7 Location Of Drive Power And Data Connectors On The Motherboard

    Data connector (J5002) Data connector (J5003) Power connector Location of Drive Power and Data Connectors on the Motherboard FIGURE 5-7 Chapter 5 Replacing Field-Replaceable Units...

  • Page 102: Figure 5-8 Installing The Drive Assembly

    5. Slide the drive assembly into the chassis until it mates with the front of the chassis. shows a dual-drive assembly being inserted into the chassis. The process FIGURE 5-8 is the same for a single-drive assembly. Fasteners Installing the Drive Assembly FIGURE 5-8 5-10 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 103 13. Slide the cover forward until it latches into place. 14. Reinstall the server in the rack and apply power to the server. Refer to the SPARC Enterprise T1000 Server Service Manual for those instructions. 15. Label the hard drives, if necessary.

  • Page 104: Replacing A Hard Drive

    Hard Drive in a Dual-Drive Assembly” on page 5-15. 5.5.1 Replacing a Hard Drive in a Single-Drive Assembly 5.5.1.1 Removing the Hard Drive in a Single-Drive Assembly 1. Perform the procedures described in Chapter 5-12 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 105: Figure 5-9 Removing The Single-Drive Assembly

    2. Disconnect the drive cable from the data/power connector at the rear of the hard drive ( FIGURE 5-9 3. Pull the fasteners up on the rear of the single-drive assembly and remove the assembly from the chassis ( FIGURE 5-9 Removing the Single-Drive Assembly FIGURE 5-9 5.5.1.2...

  • Page 106: Figure 5-10 Installing The Single-Drive Assembly

    The procedures that you perform at this point depend on how your data is configured. You might need to partition the drive, create file systems, or load data from backups. 5-14 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 107: Replacing A Hard Drive In A Dual-Drive Assembly

    5.5.2 Replacing a Hard Drive in a Dual-Drive Assembly 5.5.2.1 Removing a Hard Drive in a Dual-Drive Assembly 1. Perform the procedures described in Chapter 2. Disconnect the drive cable from the data and power connectors on the motherboard ( FIGURE 5-11 Data connector (J5002) Data connector (J5003)

  • Page 108: Figure 5-12 Removing The Dual-Drive Assembly

    Disconnect the drive cable from the data/power connector on the lower drive. b. Push the drive toward the back of the drive bracket and lift the drive away from the bracket. 5-16 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 109: Installing The Hard Drive In A Dual-Drive Assembly

    5.5.2.2 Installing the Hard Drive in a Dual-Drive Assembly 1. Unpack the replacement hard drive. 2. Install the replacement drive in the drive bracket. To replace the lower drive (drive 0): ■ a. Install the replacement drive in the lower drive slot in the drive bracket. b.

  • Page 110: Figure 5-13 Installing The Dual-Drive Assembly

    The procedures that you perform at this point depend on how your data is configured. You might need to partition the drive, create file systems, load data from backups, or have the data updated from a RAID configuration. 5-18 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 111: Replacing Dimms

    Replacing DIMMs 5.6.1 Removing DIMMs Note – Not all DIMMs detected as faulty and offlined by POST must be replaced. In service (maximum) mode, POST detects memory devices with errors that might be corrected with Solaris PSH. See Section 3.4.5, “Correctable Errors Detected by POST” on page 3-35.

  • Page 112: Figure 5-14 Dimm Locations

    3. Note the DIMM location so that you can install the replacement DIMM in the same socket. 4. Push down on the ejector levers on each side of the DIMM until the DIMM is released. 5-20 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 113: Installing Dimms

    5. Grasp the top corners of the DIMM and remove it from the motherboard. 6. Place the DIMM on an antistatic mat. 5.6.2 Installing DIMMs Use the following guidelines and to plan the memory FIGURE 5-14 TABLE 5-1 configuration of your server. Eight slots hold industry-standard DDR-2 memory DIMMs.
  • Page 114 MB/CMP0/CH0/R0/D0 8. Perform the following steps to verify the repair: a. Set the virtual keyswitch to diag so that POST will run in Service mode. sc> setkeyswitch diag 5-22 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 115 b. Issue the poweron command. sc> poweron c. Switch to the system console to view the POST output. sc> console Watch the POST output for possible fault messages. The following output is a sign that POST did not detect any faults: 0:0>POST Passed all devices.
  • Page 116 12. Switch to the system console. sc> console 13. Issue the fmadm repair command with the UUID. Use the same UUID that you used with the clearfault command. # fmadm repair f92e9fbe-735e-c218-cf87-9e1720a28004 5-24 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 117: Replacing The Motherboard And Chassis

    Replacing the Motherboard and Chassis 5.7.1 Removing the Motherboard and Chassis The motherboard and chassis are replaced as a unit. Therefore, you must remove all FRUs and associated cables from your chassis, and install them in the new chassis. 1. Perform the procedures described in Chapter 2.
  • Page 118 Appendix 7. Perform the procedures described in Chapter 8. Boot the system and run POST to verify that the system is fully operational. Section 3.4, “Running POST” on page 3-22. 5-26 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 119: Replacing The Clock Battery

    Replacing the Clock Battery 5.8.1 Removing the Clock Battery on the Motherboard 1. Perform the procedures described in Chapter 2. Using a small flathead screwdriver, carefully pry the battery from the motherboard ( FIGURE 5-15 Removing the Clock Battery From the Motherboard FIGURE 5-15 5.8.2 Installing the Clock Battery on the Motherboard...

  • Page 120: Figure 5-16 Installing The Clock Battery On The Motherboard

    4. Use the ALOM setdate command to set the day and time. Use the setdate command before you power on the host system. For details about this command, refer to the Advanced Lights Out Management (ALOM) CMT Guide. 5-28 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 121: Finishing Up Servicing

    2. Slide the cover forward until it latches into place. 6.1.2 Reinstalling the Server Chassis in the Rack 1. Refer to the SPARC Enterprise T1000 Server Installation Guide for installation instructions. 2. After you have reinstalled the server chassis in the rack, reconnect all cables that...

  • Page 122: Applying Power To The Server

    Reconnect the power cord to the power supply. Note – As soon as the power cord is connected, standby power is applied. Depending on the configuration of the firmware, the system might boot. SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 123: Field-Replaceable Units

    A P P E N D I X Field-Replaceable Units shows the locations of the field-replaceable units (FRUs) in the server. FIGURE A-1 lists the FRUs. Note that item number 4 in is a 3.5-inch SATA TABLE A-1 FIGURE A-1 drive used in the single-drive configuration.

  • Page 124: Figure A-1 Field-Replaceable Units

    Field-Replaceable Units FIGURE A-1 SPARC Enterprise T1000 Server Service Manual • April 2007...

  • Page 125: Table A-1 Server Fru List

    Server FRU List TABLE A-1 Replacement Item No. Instructions Description Location Motherboard Section 5.7, The motherboard and chassis are and chassis “Replacing the replaced as a single assembly. The assembly Motherboard and motherboard is provided in different Chassis” on configurations to accommodate the page 5-25 different processor models (6 core and 8 core).
  • Page 126 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 127 Index removing, 5-27 components, disabled, 3-46, 3-47 AC OK LED, 3-4 components, displaying the state of, 3-46 Advanced ECC technology, 3-7 connecting to ALOM CMT, 3-13 Advanced Lights Out Management (ALOM) CMT connecting to, 3-13 console, 3-14 diagnosis and repair of server, 3-11 console command, 3-14, 3-29 POST, and, 3-23 consolehistory command, 3-14...
  • Page 128 5-6 how to run, 3-28 top cover, 5-11, 6-1 parameters, changing, 3-26 reasons to run, 3-27 installing the server in the rack, 6-1 troubleshooting with, 3-6 Predictive Self-Healing (PSH) Index-2 SPARC Enterprise T1000 Server Service Manual • April 2007...
  • Page 129 about, 3-39 running, 3-50 clearing faults, 3-43 tests, 3-52 memory faults, and, 3-8 user interfaces, 3-49 PSH detected faults, 3-16 support, obtaining, 3-5 PSH see also Predictive Self-Healing (PSH), 3-39 syslogd daemon, 3-45 system console, switching to, 3-14 system temperatures, displaying, 3-17 removing clock battery, 5-27 DIMMs, 5-19, 5-25...
  • Page 130 Index-4 SPARC Enterprise T1000 Server Service Manual • April 2007...

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