Service And Support - HP ProLiant ML350e Specification

QuickSpecs

Service and Support

Service and Support
Optimized Care
Standard Care
Basic Care
HP Technology Services for Industry Standard Servers and BladeSystem
Capitalizing on HP ProLiant server and HP BladeSystem capabilities requires a service partner who
understands your increasingly complex business technology environment. That's why it makes sense to
team up with the people who know HP infrastructure hardware and software best - the experienced
professionals at HP Services.
Protect your business beyond warranty with HP Care Pack Services
HP Care Pack services offer complete care and support expertise with committed response choices
designed to meet your IT and business needs.
HP Foundation Care services offer scalable reactive support-packages for HP industry-standard servers
and software. You can choose the type and level of service that is most suitable for your IT and business
needs. HP Proactive Care delivers high levels of system availability through proactive service management
and advanced technical response.
Supports maintaining servers at optimum performance availability
3-Year HP 24x7 4 hour response, Proactive Care
This service gives you combined reactive and proactive support including rapid access to our Advanced
Solution Center to manage and prevent problems and a Technical Support Specialist with a broad level of
technical knowledge that will engage with additional technical expertise as needed from HP's vast global
resources.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Supports maintaining high level of server availability
3-Year HP Next Business Day, Proactive Care
This service gives you combined reactive and proactive support including rapid access to our Advanced
Solution Center to manage and prevent problems and a Technical Support Specialist with a broad level of
technical knowledge that will engage with additional technical expertise as needed from HP's vast global
resources.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Delivers minimum recommended support service level
3-Year HP Next Business Day with Collaborative Support
This service gives you hardware break/fix plus software diagnosis support with collaborative call
management for a broad spectrum of 3rd Party software products including O/S and hypervisors.
DA - 14668 North America — Version 7 — January 22, 2014
HP ProLiant ML350e Generation 8 (Gen8) v2
Service*
Service*
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