13 - 8 Es400 User Guide; Vehicle Holder - Motorola ES400 User Manual

13 - 8 ES400 User Guide

Troubleshooting the Single Slot USB Cradle (Continued)
Table 13-3
Symptom
During data
communication, no
data transmits, or
transmitted data was
incomplete.

Vehicle Holder

Troubleshooting the Vehicle Holder
Table 13-4
Symptom
ES400 LED is not
blinking green or solid
green.
ES400 battery is not
recharging.
Possible Cause
ES400 removed Replace ES400 in cradle and retransmit.
from cradle during
communications.
Communication Perform setup as described in
software is not
installed or
configured properly.
Incorrect USB Use the USB Rapid Charge cable provided with the ES400.
cable is used.
Possible Cause
Cradle is not Ensure the power input cable is securely connected to the cradle's
receiving power. power port.
ES400 was Replace the ES400 in the cradle. The 1540 mAh battery fully
removed from the charges in less than three hours and the 3080 mAh battery
cradle too soon. charges in less than six hours.
Battery is faulty. Replace the battery.
No power to Ensure that power is applied to the charger. The ES400 LED
charger. flashes green to indicate that the battery is charging.
ES400 is not placed Remove the ES400 from the cradle, and re-insert correctly. If the
correctly in the battery still does not charge, contact customer support.
cradle. The ES400 LED blinks green when the ES400 is correctly inserted
and charging.
Ambient Move to an area where the ambient temperature is between 0
temperature of the
and 40
cradle is too warm.
Vehicle Holder is Replace the Vehicle Holder.
not functioning
properly.
Action
ActiveSync on page
Action
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