Guarantee/Customer Service - Electrolux EHC60061X User Manual

Electrolux ceramic glass hob
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8. This guarantee does not include bulbs,
loose glass, glass oven doors, enamel-
led surfaces, discolouring of stainless
steel surfaces, filters and other parts
subject to wear and tear.
9. Electrolux shall not be responsible in
terms of this guarantee for the replace-
ment or repair of any parts of the appli-
ance if damaged during transit, where
packaging damage is visible.
10. Repairs carried out under guarantee do
not extend the guarantee period for the
appliance. Parts removed during guar-
antee repairs become the property of
Electrolux.
11. This guarantee shall be available only to
a purchaser of Electrolux appliances
from an authorised Home Products/
Electrolux Dealer or Distributor in and
where the appliance has been retained
for use in the Republic South Africa,
Namibia, Swaziland, Lesotho and Zim-
babwe.

GUARANTEE/CUSTOMER SERVICE

Service and Spares
In the event of your appliance requiring
service, or if you wish to purchase spare
parts, contact your local Electrolux Service
Centre by telephoning:
0860 234 481/2/3 (South African Custom-
ers)
+27-11-579-0800 (International Custom-
ers)
Help us to help you
Please determine your type of enquiry be-
fore writing or telephoning. When you con-
tact us we need to know:
• Your name
• Telephone Number
• Physical Address where appliance is lo-
cated
• Model and Serial Number of the appli-
ance
• Clear and concise details of the fault
Customer Care
For general enquiries or information regard-
ing Electrolux appliances contact: Custom-
er Care Department Electrolux P.O. Box
3657 Johannesburg 2000 South African
Customers: 0860 234 481 International
Customers: +27-11-579-0800
12. Failure to produce documentary proof
of the date or original acquisition by the
original purchaser will result in normal
charges being levied for the work car-
ried out and the parts supplied.
13. The liability of Electrolux under this
guarantee is limited to the replacement
and/or repair of the defective parts
within the guarantee period and does
not extend to be installation or removal
of the appliance. Furthermore, Electro-
lux does not accept responsibility or lia-
bility to compensate for any conse-
quential loss or damage of any kind
caused by or due to the failure of oper-
ation or malfunction of any equipment
to which this guarantee applies.
14. It is at the sole discretion of Electrolux
that, in terms of guarantee, considera-
tion be given to replace the appliance
due to various parts failing of a similar
nature or in the event of the appliance
being in a state of beyond repair.
Guarantee Conditions
1. The guarantee is valid for thirty six (36)
months commencing when the appli-
ance is handed over to the first retail
purchaser, which must be verified by
purchase invoice or similar documenta-
tion.
2. Electrolux guarantees the equipment
against defective material or faulty man-
ufacture, provided it is used for domes-
tic use from the date of purchase by
the original purchaser. If not used as
above-mentioned, the warranty period
will limited.
3. If the appliance is used or installed
more than Fifty (50) kilometres from the
nearest Electrolux Authorised Service
Agent, the additional distance covered
shall be for the account of the purchas-
er.
4. The risk in regard to appliances to be
repaired shall at all times remain with
the purchaser.
5. This guarantee is given on condition
that only genuine Electrolux parts and
accessories are used at all times in the
appliance.
electrolux 7

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