Customer Assistance - Ford Mustang Owner's Manual

Customer Assistance

GETTING THE SERVICES YOU NEED
At home
You must take your Ford vehicle to an authorized
Ford dealer for warranty repairs. While any Ford
dealership handling your vehicle line will provide
warranty service, we recommend you return to your
selling dealer who wants to ensure your continued
satisfaction. Please note that certain warranty
repairs require special training and/or equipment, so
not all dealers are authorized to perform all warranty
repairs. This means that, depending on the warranty
repair needed, you may have to take your vehicle to
another dealer. A reasonable time must be allowed
to perform a repair after taking your vehicle to the
dealership. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts
that are authorized by Ford.
If you have questions or concerns, or are unsatisfied
with the service you are receiving, follow these
steps:
1. Contact your Sales Representative or Service
Advisor at your selling/servicing dealership.
2. If your inquiry or concern remains unresolved,
contact the Sales Manager, Service Manager or
Customer Relations Manager.
3. If you require assistance or clarification on Ford
Motor Company policies or procedures, please
contact the Ford Customer Relationship Center at
the number below.
Away from home
If you own a Ford or Mercury vehicle and are away
from home when your vehicle needs service, or if
you need more help than the dealership could
provide, after following the steps described above,
contact the Ford Customer Relationship Center to
find an authorized dealership to help you.
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2004 Mustang (mus)
Owners Guide (post-2002-fmt)
USA English (fus)