Service - Electrolux EDC 5370 Operating Instructions Manual

Service

In the chapter "Something not working" some distur-
bances have been summarised, which you can solve
yourself. If you do not find any helpful information
there, please contact your local customer service
centre. It is nearby and if necessary can reach you
quickly.
(Addresses and phone numbers can be found in the
Warranty Conditions/Service Departments)
Be well prepared before you phone. This facilitates
the diagnosis and the decision as to whether a cus-
tomer service visit is necessary. With our checklist
you can gather important information before making
your call:
Make a note of the PNC number and the S number.
They are both on the rating plate behind your tumble
dryer's door.
PNC .........................................................................
S-No .........................................................................
If possible establish:
• How is the disturbance evident?
• Under what circumstances does the disturbance
occur?
When do you incur costs even during the
warranty period?
– if you could have solved the disturbance your-
self with the help of the Troubleshooting table
(see section "Something not working"),
– if the customer service engineer has to make
several journeys because he did not receive all
the necessary important information before his
visit and now e.g. has to fetch spares. You can
avoid these extra trips by preparing your tele-
phone call properly in the way described
above.
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