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Service and Support
Related Services
Insight Online/Insight
Remote Support
HP Support Center
Parts and materials
HP Installation and Startup Service for HP BladeSystem c-Class Enhanced Network
HP Provides for the configuration and testing of BladeSystem Ethernet interconnect switches to facilitate
proper implementation of network protocols and access to advanced features.
HP Proactive Care Personalized Support - Environmental Option
The Personalized Support option provides an assigned Account Support Manager who can bring best
practices from across the industry plus extra technical skills to your IT team. This option is only available
as an add-on to HP Proactive Care Support.
HP Proactive Select Service
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months.
NOTE: Additional HP Care Pack services can be found at:
HP Insight Remote Support provides 24 X 7 remote monitoring, proactive notifications, and problem
resolution. This comes at no additional cost with your HP solution. Learn more about Insight Remote
NOTE: Insight Remote Support is a prerequisite for HP Proactive Care
Personalized online support portal with access to information, tools and experts to support HP business
products. Submit support cases online, chat with HP experts, access support resources or collaborate with
peers. Learn more
HP's Support Center Mobile App allows you to resolve issues yourself or quickly connect to an agent for
live support. Now, you can get access to personalized IT support anywhere, anytime.
HP Insight Remote Support and HP Support Center are available at no additional cost with a HP warranty,
HP Care Pack or HP contractual support agreement.
NOTE: HP Support Center Mobile App above is subject to local availability.
HP will provide HP-supported replacement parts and materials necessary to maintain the
covered hardware product in operating condition, including parts and materials for available
and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the
maximum usage limitations as set forth in the manufacturer's operating manual, product
QuickSpecs or the technical product data sheet will not be provided, repaired, or replaced as part of these
DA - 14612 Canada — Version 6 — January 17, 2014
HP 6125XLG Ethernet Blade Switch
and Insight Online
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