Something Not Working?
If the hob is not working correctly, please carry out the following checks before
contacting your local Service Force Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a
fault caused by incorrect use or installation, a charge will be made even if the
appliance is under guarantee.
The plate does not heat up.
The plate is not giving satisfactory
If after all these checks, your hob still
does not operate correctly, contact your
local Service Force Centre.
Please note that it will be necessary
to provide proof of purchase for any in-
guarantee service calls.
$ Check that the unit is plugged in
and the electrical supply is
$ Check the mains fuse has not
$ Check the correct control knob
has been turned.
$ Check the plate is clean and dry
$ Check the cooking pan is the
correct size for the plate.
$ Check the cooking pan has a flat
$ Check the setting is correct for the
type of cooking.
In-guarantee customers should
ensure that the above checks have
been made as the engineer will
make a charge if the fault is not a
mechanical or electrical breakdown.