Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting your local
Electrolux Service Force Centre.
The plate does not heat up.
The plate is not giving satisfactory results
If after all these checks, your hob still does not
operate correctly, contact your local Electrolux
Service Force Centre.
Please note that it will be necessary to provide proof
of purchase for any in-guarantee service calls.
Service and Spare Parts
If you require spare parts or an engineer contact your
local Service Force Centre by telephoning:
Your call will be routed to the Service Centre
covering your post code area. The addresses of
Electrolux Service Force Centres are detailed on the
When you contact the Service Centre, they will need
the following information:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and the serial number (see rating label
on the back of this instruction booklet)
5. Date of purchase
Check that the unit is plugged in and the electrical
supply is switched on
Check that the RCCB has not tripped (if fitted)
Check the mains fuse has not blown
Check the correct control knob has been turned.
Check the plate is clean and dry
Check the cooking pan is the correct size for the plate.
Check the cooking pan has a flat bottom
Check the setting is correct for the type of cooking.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
For general enquiries concerning your Electrolux
appliance and for further information on Electrolux
products, contact our Customer Care Department by
letter or telephone as follows:
Customer Care Department
PO Box 47
Tel : 01635 52 27 99