E-Filing Web Utility Problems; E-Filing Web Utility Terminates The Session; Numerous Sub Windows Repeatedly Appear; Displaying The Items In The Contents Frame Takes A Long Time - Toshiba E-studio2555c Troubleshooting Manual

5 TROUBLESHOOTING FOR e-Filing

e-Filing Web Utility Problems

This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages
and the corrective actions for each message.
 e-Filing Web Utility terminates the session
Problem Description
The message "This operation will end your e-Filing session." appears and e-Filing Web Utility returns to its top page.
Corrective Action 1
Clicking the [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to
its top page. In this case, try again to do the operation you intended.
Corrective Action 2
Closing the window by clicking the [x] button of the browser leads to the message "This operation will end your e-Filing
session." and the e-Filing session ends. Finish your current operation before you close the window.
Corrective Action 3
Operating the main window while the sub window is displayed leads to the message "This operation will end your e-Filing
session." and the processing displayed on the sub window ends. Do not operate the main window until the processing on
the sub window has been completed.
 Numerous sub windows repeatedly appear
Problem Description
Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.
Corrective Action
Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from "Internet
Option" (for Internet Explorer).
 Displaying the items in the Contents Frame takes a long time
Problem Description

Displaying the items in the Contents Frame takes a long time.

Corrective Action
Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time
for displaying.
88 e-Filing Web Utility Problems