Toshiba E-studio 556 Troubleshooting Manual page 93

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Failure to create file
2D31, 2D33
Failure to delete file
2D32
Failure to convert image file format
2D40
Encryption error. Failure to create a file
2D43
Creating a file was not allowed.
2D44
Failure in making meta data
2D45
Failure to connect to network destination Check
destination path.
2D62
Specified network path is invalid. Check destination
2D63
path.
Log on to file server failed. Check user name and
2D64 password.
There are too many documents in the folder. Failure in
2D65
creating a new document
HDD full failure during processing
2D66
FTP service is not available
2D67
File Sharing service is not available
2D68
NetWare service is not available
2D69
Failure to delete file
2DA6
Failure to acquire resource
2DA7
2DC0 Job canceled
Power failure occurred
2DC1
Store to USB
Wrong Job status
2E10, 2E12,
2E13
Problem Description
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Corrective Action
Make sure that the access privilege to the storage
directory is writable and also that the disk in the
directory has enough space, and then try again. If more
than one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and try again. If the error still
persists, turn the power OFF and then back ON, and
make another effort.
Make sure that the access privilege to the storage
directory is writable and then try the job again. If the
error still persists, turn the power OFF and then back
ON, and then make another effort.
This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning again. If
the error still persists, Use the normal PDF format.
When this error occurs in conversion other than to a
highly compressed PDF format, turn the power OFF
and then back ON. Then try to scan again. If the error
still persists, contact your service representative.
If the error still persists after reattempting, turn the
power OFF and then back ON. Then make another
effort.
Creating an unencrypted file was not allowed.
Configure the encryption settings and try again. To
create an unencrypted file, consult the administrator.
Make sure that the template setting is correct, and do
the scanning again. If the error still persists, turn the
power OFF and then back ON, and then try again.
Make sure that the network folder is shared in your
network and try scanning again. If the error still persists,
ask your administrator to check whether the IP address
or path of the server is correct. Also make sure that the
server is operating properly.
Make sure that you specify the correct network folder
and try scanning again.
Make sure that you specify the correct user name and
password to log on the file server, or you specify the
correct file server. Then try scanning again.
Delete the data in the local storage folder in the
equipment and try scanning again.
Reduce the number of pages of the problem job and try
again. Check whether the server or local disk has
sufficient space in its capacity.
Ask your administrator whether the FTP service is
configured correctly.
Ask your administrator whether the SMB protocol is
enabled.
Ask your administrator whether the NetWare protocol is
enabled.
Delete the files in the shared folder with Explorer, turn
the power OFF and then back ON, and reattempt the
problem job. If the error still persists, contact your
service representative.
Turn the power OFF and then back ON. Try the
problem job again. If the error still persists, contact your
service representative.
The job was canceled.
Make sure that the power cable is connected properly
and is inserted securely. Resend the job.
Turn the power OFF and then back ON. Try the
problem job again. If the error still persists, contact your
service representative.
Error Codes 91