GE Dryer Owner's Manual And Installation Instructions page 30

For a complete list of solutions to common washer problems, use the
Troubleshooting Tips feature located by pressing the HELP button
while on the washer Home Screen (see Using the Troubleshooter).
If your washer will not operate, check the Problem Solver below:
Problem
Washer will not drain—
water standing in the tub
Water leaks every load
Water leaks
Display blank after cycle
has finished
Display LCD color
appears different
between washer and dryer
Washer not communicating
with the dryer
Incomplete or no
dispensing of detergent
30
Possible Cause
Kinked drain hose or drain
located higher than 8' above floor
Hoses not installed correctly
Oversudsing of detergent
Five minutes have passed
without input
Perceived color of display
depends on viewing angle
Dryer settings are not displayed
Option disabled
Poor cable connection
Detergent bins clogged from
incorrect filling
Problem Solver
www.GEAppliances.com
What To Do
• Ensure that the drain hose is not kinked. Per the
recommended installation instructions, the drain outlet
cannot be over 8' above the floor.
• Check all fill and drain hose connections to ensure that
they are tight and secure.
• Oversudsing may create leaks, and may be caused by the
type and amount of detergent used. High efficiency
detergent is recommended. Make sure that detergent
and any additives are put into the correct dispenser bins.
Follow the detergent manufacturer's recommendations
for the amount of detergent, but try using less detergent,
especially if home water conditioning or water softening
units are used.
• This is part of normal operation. The display is designed
to automatically turn off after 5 minutes of inactivity.
Settings will remain saved after the display has turned off.
• This is normal.
• The recommended dryer settings will be displayed only
after the first time the washer or dryer touchscreen is
activated following a completed wash cycle. After the
recommended settings are displayed, the five minute
timeout feature on the dryer will erase the recommended
cycle. If the LCD times out before the cycle is started,
you can press the washer recommended cycle button
to recall your previous washer load information.
• Make sure that the communication feature is enabled.
First push the HOME button and then HELP. Then
select machine preferences and washer/dryer
communication. Press the selection bar to display "on"
and select "ok". Press the HOME button to begin cycle
selection.
• If the cable connecting the washer and dryer is not
securely attached, communication will be affected.
Ensure that the cable is securely attached to both the
washer and dryer at the back of the units. This should
be checked especially if the backsplashes were reversed.
• Make sure that detergent and additives are put into
the correct dispenser bins. If liquid detergent is used,
make sure that the liquid detergent insert box is in the
dispenser bin. If powdered detergent is used, make sure
that the liquid detergent insert box is not used. Liquids
must be put in the fabric softener and pre-treat bins.
For all detergent types, always make sure that the
dispenser box is fully closed before the start of the cycle.