Troubleshooting - Lenovo ThinkPad User Manual

Troubleshooting

This section contains troubleshooting information for the Secure Hard Drive. If
you encounter any of the following problems when using the Secure Hard
Drive, refer to the corresponding answers.
Q: How do I use the Secure Hard Drive the first time?
A: You can use it in one of the following ways:
v Enter the Admin Mode with 123456 (default administrator password), and
then you are able to change the Admin Password or create a User Password
v Directly enter the Secure User Mode with 123456 (default Admin Password)
to use the Secure Hard Drive
Q: What can I do if I forget the User Password?
A: Use your Admin Password to enter Admin Mode, and then create another
User Password in Admin Mode.
Q: What can I do if I forget the Admin Password?
A: There is no other way to retrieve the Admin Password except a complete
reset of the Secure Hard Drive. After a complete reset, all data will be lost and
you will need to initialize, allocate and format the Secure Hard Drive
manually. Then you will be able to use the default Admin Password 123456.
Q: Why did the operating system not recognize the Secure Hard Drive after I
enter the User Mode and completely reset the computer?
A: You need to initialize, allocate and format the Secure Hard Drive manually.
For more information, refer to Initializing and formatting the Hard Drive after
a complete reset.
Q: Can I initialize and format the Secure Hard Drive with Windows user
account?
A: No, this is a Windows limitation, you must use the Admin account to
initialize and format the Secure Hard Drive.
Q: How do I use the Secure Hard Drive without a password?
A: As a full disk encryption product, the Secure Hard Drive can never be used
without a password.
12
ThinkPad USB Portable Secure Hard Drive User Guide