HP 3PAR StoreServ 10000 Specifications page 8

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Standard Care - maintains
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
Basic Care - Minimum
recommended support
Implement right from the
start
3PAR Remote
Support Tools
Additional services to
meet your needs
For more information
HP Proactive 24 Service-This is the right choice for environments where some downtime is acceptable. HP
helps manage your IT environment for improved performance, stability, and availability. Your incidents are
addressed 24x7, with a maximum 4-hour onsite response 365 days a year.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9842EN.pdf
3-Year HP Support Plus 24-This service provides support for environments where some downtime is
expected. HP provides around-the-clock hardware and software support onsite, including third-party
support. We also provide cost-saving software updates and monitor ongoing operations through the
latest remote tools. http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
Whichever level of care you select, it includes:
HP 3PAR Storage Installation and Startup Service - HP installs and tests your hardware and software
onsite, including configuration. We deliver a custom tailored storage deployment, properly integrated into
your environment. http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-2345ENW.pdf
Support Recommendations include fully integrated remote supported - core design and fabric of 3PAR
industry benchmark remote support systems. Site-specific data used both proactively and reactively with
real-time monitoring and information extraction tools.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-4141ENW.pdf
HP Storage Data Migration - Proven expertise and tools help you migrate data across your data center or
around the globe. http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-4107EN.pdf
HP Enhanced Implementation Service for SANs - HP delivers complete design and implementation
services for Fibre Channel, FCoE, FCIP, SAS, and iSCSI SAN connectivity components.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-8527EN.pdf
HP 3PAR Storage Assessment Service - We offer customized technical and operational guidance for an HP
3PAR Storage infrastructure, along with recommendations to help improve availability levels and ongoing
environment management.
HP QuickStart Service for HP 3PAR Storage - Choose the most effective, appropriate methods for
configuring and migrating to a HP 3PAR platform.
detail.html?compURI=tcm:245-826727&pageTitle=Consulting-Services&contentView=business
www.hp.com/services/storage
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
DA - 14103 Worldwide — Version 19 — January 17, 2014
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-2346ENW.pdf
http://www8.hp.com/us/en/services/services-
HP 3PAR StoreServ 10000 Storage
Page 8