HP 3PAR StoreServ 10000 Specifications page 32

QuickSpecs
stability through
deployment and
proactive management
practices
Standard Care-maintains
high level of uptime,
along with expert help to
cut the cost and
complexity of
implementation and
support
Basic Care-Minimum
recommended support
Remote
Support Automation
For more information
HP Critical Service
Additional options - 10 HP Proactive Select credits per year, per array
HP Proactive Care 24x7-Plus, 20 credits per year per array
Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new
environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select
credits per year, per array
HP Proactive Care 24x7, plus 10 HP Proactive Select credits per year, per array
Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new
environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select
credits per year, per array
HP Automation provides 24x7 coverage, proactive problem prevention, accurate problem diagnosis
and faster problem resolution, as well as interactive support portals and tools. This is an integral,
and cost-free, part of your HP support relationship and we are continually investing in additional
cutting-edge capabilities to make it better.
www.hp.com/services/storage
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at:
www.hp.com/go/lookuptool
DA - 14103 Worldwide — Version 19 — January 17, 2014
HP 3PAR StoreServ 10000 Storage
Page 32