HP 8/8 Base SAN series Specifications page 11

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Related HP Care Pack Services that will enhance your HP product experience.
Related Services
Reduces implementation time, impact and risk to your storage environment
Helps ensure a successful implementation for complex deployments by providing HP project
management
http://h20195.www2.hp.com/v2/GetPDF.aspx/5981-8527EN.pdf
3-Year HP Proactive 24 for SANs
As an alternative to our recommended support level, for customers who want improved SAN availability
and access to a wide range of proactive and reactive services:
HP Proactive 24 Service for SANs is an integrated hardware and software support service that combines
proactive problem prevention with responsive 24x7 assistance for rapid problem resolution.
A collaborative relationship with HP Services strengthens your IT team and gives you direct access to our
technical expertise as issues arise.
Improve IT staff skills, increase SAN productivity.
Proactive 24 Service for SANs can help you:
Enhance the skills and efficiency of your IT staff through knowledge transfer, shared best practices
in storage management, and hands-on assistance
Improve SAN availability through access to a wide range of proactive and reactive services
Boost productivity through effective change management, configuration assistance, and
performance optimization
Increase the return on your SAN investment
Enhance your overall operational effectiveness
Expert single-point-of-contact assistance 24x7
An assigned HP Services account manager is your primary contact for proactive services and access to HP's
diverse technical resources. Your account manager works closely with your IT staff to understand your
goals, document the components of your infrastructure, recommend changes to improve performance
and stability, and monitor ongoing operations through HP's industry-leading remote monitoring and
support tools.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6887EN.pdf
HP Assessment Service for SANs
For customers interested in improving availability of their SAN and decreasing potential for unplanned
downtime:
The HP Assessment Service for SANs offers customized technical and operational guidance to customers
employing HP storage subsystems and the interconnecting storage area network (SAN) infrastructure. In a
typical engagement, HP or one of our authorized business partners will perform a detailed discovery using
HP's proprietary toolset to gain an understanding of the configuration of your storage devices and SAN
topology.
DA - 13042 Worldwide — Version 21 — December 9, 2013
HP 8/8 Base SAN Switch and 8/8 SAN Switch Family
Page 11