HP 3PAR StoreServ 7000 Specifications page 7

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Operate and support
Optimized Care- delivers
best performance and
stability through
deployment and proactive
management practices
Standard Care - maintains
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
recommendations to improve HP 3PAR StoreServ Storage disk array performance, stability, and
availability by identifying potential problems and understanding the possible solutions that will help avoid
them
HP 3PAR Rebalance Service - Planning and coordinating activities led by HP Storage Services
professionals to deliver a successful disk array rebalance, including creation and implementation of a
rebalance service plan, verification tests to confirm product functionality, and an orientation session to
review changes made to the system
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA4-0280ENW.pdf
HP 3PAR Storage Assessment Service - Assessment check based on a point-in-time
snapshot of system configuration, capacity, supportability, and interoperability for a single HP 3PAR
Storage, ideal when you are experiencing rapid growth or need to establish a baseline understanding of
your current HP 3PAR StoreServ environment
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA4-0280ENW.pdf
Choose the right support to maximize uptime, free up your resources, and achieve improved value-as
you get the most out of the existing IT assets while accelerating time-to-revenue.
HP Critical Service - Proactive activities and 24x7 monitoring of your environment-ideal for when
uninterrupted uptime is essential
HP Proactive Care 24x7 - Hardware and software support services designed specifically for your
technology with rapid access to Advanced Solution Center Specialists plus firmware and software
management and best practice advice
HP Proactive Care Personalized Support - An option-if you have HP Proactive Care- to bring increased
personalization of the Proactive Care support experience through the assignment of an Account Service
Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-3446ENW.pdf
HP Education Services - Comprehensive training for new, as well as experienced, storage administrators
designed to expand your skills and keep you up to speed with the latest storage and virtualization
technology from HP Storage.
Choose from three levels of operate and support care
HP Critical Service
Additional options - 10 HP Proactive Select credits per year, per array
HP Proactive Care 24x7-Plus, 20 credits per year per array
Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new
environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select
credits per year, per array
DA - 14433 North America — Version 18 — January 17, 2014
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
http://education.hp.com/curr-storsan.htm
HP 3PAR StoreServ 7000 Storage
Page 7