Prioritizing Critical Calls - Cisco 7925G (SCCP) User Manual

Determine if Secure Calls can be Made in Your Company
Contact your system administrator. There are interactions, restrictions, and limitations that affect how security features work
on your phone. For more information, ask your system administrator.

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical
calls. If you need this specialized call handling, your system administrator can add Multilevel Precedence and Preemption
(MLPP) to your phone.
As a reminder:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your
phone.
Want to Choose a Priority (Precedence) Level for an Outgoing Call
Contact your system administrator for a list of corresponding precedence numbers for calls.
Want to Make a Priority (Precedence) Call
Enter the MLPP access number (provided by your system administrator) followed by the phone number.
Hear a Special Ring (Faster than Usual) or Special Call Waiting Tone
You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.
View Priority Level of a Call
Look for an MLPP icon on your phone screen:
Priority Call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is
normal (routine).
Want to Accept a Higher-Priority Call
Answer the call as usual. If necessary, end an active call first.
Hear a Continuous Tone Interrupting Your Call
You or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher
priority call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you hear special ring tones and call-waiting tones different from the
standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
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