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Chapter 7
Additional information
Troubleshooting
Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the
points below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If
the trouble cannot be rectified even after checking the points below, ask your nearest Pioneer authorized service center or your dealer to
carry out repair work.
Playback
Problem
Check
Disc tray does not open.
Is SETUP NAVI displayed?
Disc does not play.
Is the disc scratched?
Disc tray opens
Is the disc dirty?
automatically.
Is the disc properly set in the disc tray?
Is the region number correct?
Is the player set in a humid place?
Picture freezes and the front
panel and remote control
buttons stop working.
No picture is displayed or the
Is the video cable properly connected?
picture is not displayed
Is the video cable damaged?
properly.
Is the input setting on the connected TV or AV receiver or
amplifier right?
Are the terminals for outputting video signals properly set?
Is the output video resolution properly set?
Is the player connected with an HDMI cable other than a High
Speed HDMI™ cable (with a Standard HDMI™ cable)?
Does the connected TV support the frame rate of the video
signal being output by the player?
Is NTSC on PAL TV properly set?
Remedy
First make the Setup Navigator settings (page 62). The disc tray
will not open until the settings have been completed.
It may not be possible to play scratched discs.
Clean the disc (page 103).
• Set the disc with the printed side facing up.
• Set the disc properly in the depression in the disc tray.
The region numbers of discs that can be played on this set are
as shown below (page 60).
• BDs: "B" (or including "B") and "ALL"
• DVDs: "2" (or including "2") and "ALL"
There could be condensation inside. Wait for the condensation
to dissipate. Do not set the player near an air-conditioner, etc.
(page 102).
• Press (stop) (LCD page 1) to stop playback, then restart
playback.
• If the playback cannot be stopped, press STANDBY/ON
on the player's front panel to turn off the power, then turn the
power back on.
• If the power cannot be turned off, press and hold
STANDBY/ON on the player's front panel for over 5
seconds. The power will turn off.
Insert the cable firmly and all the way in.
If the cable is damaged, replace it with a new one.
Read the operating instructions of the connected components
and switch to the proper input.
Press VIDEO SEL (LCD page 2) to switch the terminal from
which the video signals are output.
Depending on the player's output video resolution, the picture
may not be displayed at all or displayed properly. Use
RESOLUTION / (LCD page 2) to switch to a resolution at
which the picture is displayed properly (page 65).
Press STOP while pressing PLAY on the player's front
panel to restore the video outputs to the factory default
settings. After this, use the Setup Navigator to reset the player.
There are some BDs for which the picture will only be output
when connected by HDMI cable.
If the picture is not displayed when playing a disc with a frame
rate that is not supported, the picture will not be displayed even
when playback is stopped.
In this case, use the procedure below to switch the frame rate
of the video signals output from the player. Eject the disc and
close the disc tray. Then, press OPEN/CLOSE while pressing
PLAY on the player's front panel to switch to a frame rate
supported by the connected TV.
Set NTSC on PAL TV properly (page 82).
07
95
En
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Troubleshooting
