Motorola ARRIS SBG6782-AC User Manual

Wireless cable modem & router with moca networking.
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User Guide
Motorola SURFboard eXtreme
SBG6782-AC Wireless Cable Modem
& Router with MoCA Networking

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   Summary of Contents for Motorola ARRIS SBG6782-AC

  • Page 1

    User Guide Motorola SURFboard eXtreme SBG6782-AC Wireless Cable Modem & Router with MoCA Networking...

  • Page 2

    MOTOROLA, SURFboard, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are used by ARRIS under license. All other product or service names are the property of their respective owners.

  • Page 3

    Safety and Regulatory Information Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS • Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: •...

  • Page 4: Safety And Regulatory Information, Fcc Radiation Exposure Statement

    (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.

  • Page 5

    Safety and Regulatory Information The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. INDUSTRY CANADA (IC) STATEMENT This device complies with RSS-210 of the Industry Canada Rules.

  • Page 6

    Change the Default Username and Password this guide for instructions or visit the Motorola website. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.

  • Page 7: Table Of Contents

    Contents Contents Safety and Regulatory Information ......................i Tables ................................vi Figures ................................ vii Getting Started ............................1 Introduction ..............................1 In the Box ..............................1 Additional Items You May Need ......................2 System Requirements ..........................2 Contact Information ............................2 Product Overview ............................

  • Page 8: Table Of Contents

    Tables Prevent Unauthorized Access ........................25 Change the Default User Name and Password ..................25 Set Up Firewall Protection .......................... 27 Set Up Parental Controls ..........................27 Set Up Port Triggers ............................ 29 Set Up the DMZ Host ..........................30 Store Remote Firewall Logs........................

  • Page 9: Table Of Contents

    Figures Table 15 – Firewall Remote Log Screen-Field Descriptions ............... 45 Figures Figure 1 – SBG6782-AC Front View ......................3 Figure 2 – SBG6782-AC Rear View ....................... 5 Figure 3 – SBG6782-AC Connection Diagram....................6 Figure 4 – SBG6782-AC Quick Start Wizard Screen ................... 13 Figure 5 –...

  • Page 10: Getting Started, Introduction, Table 1 – Sbg6782-ac Package Contents

    MoCA-enabled devices using the existing coaxial cable connection in your home. You can also expand your MoCA home network using the Motorola SBM1000 Video Adapter Kit, sold separately. The SBG6782-AC includes a Wi-Fi Pairing option for quick and easy connections for your wireless devices.

  • Page 11: Additional Items You May Need, System Requirements, Contact Information

    Linux ® Contact Information For technical support and additional ARRIS/Motorola product information, please visit the ARRIS Support website at www.motorola.com/us/support. You can also call ARRIS SURFboard Technical Support at 1-877-466-8646. When you call, you will need the following information from the product label located on the bottom of the SBG6782-AC: •...

  • Page 12: Product Overview, Front Panel, Table 2 – Sbg6782-ac Front Panel Led Icons

    Product Overview Product Overview Front Panel Figure 1 – SBG6782-AC Front View Table 2 – SBG6782-AC Front Panel LED Icons BUTTON/LED FLASHING ICON Not applicable — no LED on Not applicable — no LED on button. button. Wi-Fi Protected Setup (WPS) more information.

  • Page 13: Wi-fi Protected Setup (wps)

    Product Overview BUTTON/LED FLASHING ICON Scanning for an Internet Green : Gateway is connected to the network connection Green Green : Wi-Fi enabled with : 2.4 GHz wireless connection is encrypted wireless data activity. made between the SBG6782-AC and another Wi-Fi enabled device on your network;...

  • Page 14: Rear Panel, Gateway Label, Table 3 – Sbg6782-ac Rear Panel Ports & Connectors

    Product Overview Rear Panel Figure 2 – SBG6782-AC Rear View Table 3 – SBG6782-AC Rear Panel Ports & Connectors PORT NAME DESCRIPTION RESET button Recessed button to reset the gateway factory settings When RESET is pushed and held for five seconds, the default factory settings are restored and the gateway is rebooted WARNING! RESET also deletes all of your custom gateway configurations.

  • Page 15: Installing Your Gateway, Connect The Gateway To Your Computer, Figure 3 – Sbg6782-ac Connection Diagram

    Installing Your Gateway Installing Your Gateway This product is for indoor use only. Do not route the Ethernet cable outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the Gateway to Your Computer Before installing the gateway: •...

  • Page 16: Test The Gateway Connections, Connect Your Moca-enabled Devices

    5. Type a valid URL (for example, www.motorola.com) in the address bar and then press Enter The Motorola website should open. If it did not open, you may have to manually set up the network options on your computer to access the Internet. See...

  • Page 17: Setting Up An Internet Connection, Configure Your Ip Address

    Setting Up an Internet Connection Setting Up an Internet Connection IMPORTANT! Your computer may already be configured to automatically access the Internet. If so, do not change the network options on your computer. Please contact ARRIS SURFboard Technical Support for assistance or verification. If you cannot access the Internet after installing the gateway, you may have to manually set up your computer to connect to the Internet.

  • Page 18

    Setting Up an Internet Connection 3. Click Change adapter settings from the Control Panel Home pane to open the Network Connections window. 4. Click Local Area Connection to open the Local Area Connection Status window. 5. Click Properties to open the Local Area Connection Properties window. SBG6782-AC Wireless Cable Modem &...

  • Page 19

    Setting Up an Internet Connection 6. Select Internet Protocol Version 4 (TCP/IPv4) and then click Properties to open the TCP/IPv4 Properties window. 7. Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. Click OK to save the TCP/IP settings and close the Internet Protocol Properties window. 9.

  • Page 20: Verify & Renew Your Ip Address

    Setting Up an Internet Connection Verify & Renew Your IP Address 1. Open a command prompt window using the Start button and Run command from the Taskbar on your desktop. 2. Type cmd and click OK to open a command prompt window. 3.

  • Page 21: Setting Up A Wireless Network Connection

    3. Type the default username and password. Both entries are case-sensitive. Username: admin Password: Motorola Note: The gateway login process may differ slightly depending on if you purchased the SBG6782-AC gateway from a retail store or if you received it from your service provider.

  • Page 22: Manually Set Up A Wireless Network On Your Computer

    Setting Up a Wireless Network Connection Figure 4 – SBG6782-AC Quick Start Wizard Screen 6. Click Next. 7. Enter a Network Name (SSID) for your wireless network. The network name must contain from one to 32 alphanumeric characters. 8. Enter a Passphrase or Wi-Fi Security Key and then click Next. This is the sign-on access code for your wireless network.

  • Page 23: Connect Your Wps-enabled Devices, Test Your Wireless Network Connection

    Setting Up a Wireless Network Connection 5. Click Set up a new connection anyway and then click Wireless. 6. Scroll down and select the MOTOROLA wireless network name (see SSID-2.4 listed on the SBG6782-AC gateway label located on the bottom of the gateway).

  • Page 24: Managing Your Gateway And Connected Networks, Start The Gateway Web Manager

    Enter. The gateway Login screen displays. 3. Type the default username and password. Both entries are case-sensitive. Username: admin Password: motorola 4. Click Login to open the SBG6782-AC Web Manager. The Launch Quick Start Wizard screen displays Figure 5 –...

  • Page 25: Gateway Web Manager Menu Options, Table 4 – Sbg6782-ac Web Manager Main Menu Options

    Managing Your Gateway and Connected Networks Gateway Web Manager Menu Options The SBG6782-AC main menu buttons are displayed along the top of the SBG6782-AC Web Manager screen. To display the drop-down submenu options, click the menu button. Figure 6 – SBG6782-AC Web Manager Main Menu Buttons The SBG6782-AC main menu and related submenu option links are also displayed along the bottom of the SBG6782-AC Web Manager screen.

  • Page 26: Get Help, Figure 8 – Help Overview Screen

    Managing Your Gateway and Connected Networks MENU OPTION FUNCTION Firewall Configures and monitors the gateway firewall Help Provides general information to help you set up your network Logout Closes the SBG6782-AC Web Manager Get Help You can choose any of the following three options to obtain help information for any SBG6782-AC Web Manager .function: •...

  • Page 27: Figure 9 – Help About Screen

    Managing Your Gateway and Connected Networks • Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help, About on the SBG6782-AC Main Menu. The link takes you to the related configuration screen. Figure 9 –...

  • Page 28: View The Gateway Product Information, View The Gateway Status

    Managing Your Gateway and Connected Networks View the Gateway Product Information The Status-Product Information screen displays general product information and the current operational status of the gateway. 1. Click Status on the SBG6782-AC Main Menu. 2. Click Product Information from the Status submenu options. 3.

  • Page 29: Back Up Your Gateway Settings, Figure 11 – Sbg6782-ac Status Connection Screen

    Managing Your Gateway and Connected Networks Figure 11 – SBG6782-AC Status Connection Screen Back Up Your Gateway Settings You can save a backup copy of the current gateway configuration settings to your local computer. You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want.

  • Page 30: Restore Your Gateway Settings, Reset To Factory Defaults

    Note: After the configuration settings are restored, the gateway will automatically reboot and you will have to log on using the default username (admin) and password (motorola). 1. Click Basic on the SBG6782-AC Main Menu.

  • Page 31: Exit The Sbg6782-ac Web Manager, Figure 13 – Restore Factory Defaults

    5. Click Logout above the SBG6782-AC Main Menu bar in the upper right corner of the screen. 6. Log back in using the default username and password. Username: admin Password: motorola Exit the SBG6782-AC Web Manager To log out and close the SBG6782-AC Web Manager: •...

  • Page 32: Configuring Your Moca Network, Set Up Your Moca Network

    Configuring Your MoCA Network Configuring Your MoCA Network With the SBG6782-AC MoCA interface, you can create a reliable home network using your existing coaxial wiring. MoCA provides Internet Protocol (IP) connectivity with your set-top boxes, Smart TVs, and any other Ethernet-enabled electronic devices in your home. You can also use MoCA adapters to further extend your MoCA home network to connect additional Smart TVs, computers, gaming consoles, and other network devices.

  • Page 33

    Configuring Your MoCA Network 7. Click Apply. SBG6782-AC Wireless Cable Modem & Router • User Guide 365-095-23865 x.1...

  • Page 34: Protecting & Monitoring Your Wireless Network, Prevent Unauthorized Access

    Enter. The gateway Login screen displays. 3. Type the default username and password as they appear below. Username: admin Password: motorola 4. Click Login to open the SBG6782-AC Web Manager. The SBG6782-AC Status Connection screen displays. 5. Click the Status menu button and then click Security to display the Status Security screen.

  • Page 35: Figure 15 – Change Username, Figure 16 – Change User Password

    All fields (for example, Current Username & Current Password) are case-sensitive. Note: For first-time logons: • Current Username is admin • Current Password is Motorola ο Make sure No is selected under Restore Factory Defaults Figure 15 – Change Username 8. Click Apply to update your user name.

  • Page 36: Set Up Firewall Protection, Set Up Parental Controls, Figure 17 – Firewall Protection Level Screen

    Protecting & Monitoring Your Wireless Network Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network. You can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website access. See Protection Level for more information.

  • Page 37: Figure 18 – Parental Control-change Time Zone Screen, Figure 19 – Firewall Parental Control Screen

    Protecting & Monitoring Your Wireless Network You can also link each user on your network to specified rules for login, time-access, and content filtering. See Parental Control for more information To set Parental Controls: 1. From any screen, click the Firewall-Parental Control menu link or click the Firewall menu button on the SBG6782-AC Main Menu and then select Parental Control.

  • Page 38: Set Up Port Triggers, Figure 20 – Advanced Port Triggers Screen

    Protecting & Monitoring Your Wireless Network 5. Enter a name for the user profile that you want to create in the Description field. 6. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 7.

  • Page 39: Figure 21 – Advanced Dmz Host Screen

    Protecting & Monitoring Your Wireless Network Set Up the DMZ Host WARNING The gaming DMZ host is not protected by the SBG6782-AC gateway firewall. It is open to communication or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one computer to be the DMZ host.

  • Page 40: Store Remote Firewall Logs, Figure 22 – Firewall Remote Log Screen

    Protecting & Monitoring Your Wireless Network Store Remote Firewall Logs You can store firewall attack reports or logs on a computer in your home, so that multiple instances can be logged over a period of time. You can select individual attack or configuration items to send to the SysLog server, so that only the items of interest will be monitored.

  • Page 41: Troubleshooting Tips, Solutions, Table 5 – Troubleshooting Solutions

    Troubleshooting Tips Troubleshooting Tips If the solutions listed in this section do not resolve your problem, call the ARRIS SURFboard Technical Support Center at 1-877-466-8646 for assistance. You may be asked for the status of the LEDs as described in Front Panel LED Icons and Error Conditions.

  • Page 42: Front Panel Led Icons And Error Conditions

    Troubleshooting Tips MODEM PROBLEM POSSIBLE SOLUTION Wireless devices cannot send To temporarily eliminate the Security Mode as a potential issue, or receive data (continued) disable security. After resolving your problem, be sure to re-enable wireless security. On the Wireless Access Control Page, make sure the MAC address for each affected wireless client is correctly listed.

  • Page 43: Gateway Configuration Screen Definitions, Basic Screens, Setup, Figure 23 – Basic Setup Screen

    Gateway Configuration Screen Definitions Gateway Configuration Screen Definitions Basic Screens The SBG6782-AC Basic screens allow you to view, monitor, and configure configuration data, including network configuration, LAN and WAN connection types, DHCP, and DDNS. Setup You can use the SBG6782-AC Basic Setup screen to view and configure the basic features of your SBG6782-AC gateway related to your service provider connection.

  • Page 44: Table 7 – Basic Setup Screen-field Descriptions

    Gateway Configuration Screen Definitions Table 7 – Basic Setup Screen-Field Descriptions FIELD DESCRIPTION Gateway Mode Controls the device mode: Routed, Bridged, or NAPT Primary Network Only Controls the primary network mode: Routed, Bridged, or Mode NAPT IP Address Enter the IP address of the SBG6782-AC on your private LAN. MAC Address Media Access Control address is set of 12 hexadecimal digits that are assigned during manufacturing to uniquely identify...

  • Page 45: Dhcp, Table 8 – Basic Dhcp Screen-field Descriptions, Figure 24 – Basic Dhcp Screen

    Gateway Configuration Screen Definitions DHCP You can use the Basic DHCP (Dynamic Host Configuration Protocol) screen to configure the IP settings of your SBG6782-AC gateway and the DHCP server on your home network. You can also view the status of the optional internal SBG6782-AC DHCP server. Do not modify these setting unless you are an experienced network administrator with a strong understanding of IP addressing, sub-netting, and DHCP.

  • Page 46: Ddns, Table 9 – Basic Ddns Screen-field Descriptions, Figure 25 – Basic Ddns Screen

    Gateway Configuration Screen Definitions DDNS You can use the Basic DDNS (Dynamic Domain Name System) screen to set up the DDNS service to assign a static Internet domain name to a dynamic IP address. This allows various servers on the Internet to access your computer for processing your requests when you are visiting various Internet sites.

  • Page 47: Backup And Restore, Moca, Table 10 – Basic Backup & Restore-field Descriptions

    Gateway Configuration Screen Definitions Backup and Restore You can use the Basic Backup and Restore screen to save a backup copy of the current SBG6782-AC gateway configuration settings locally on your computer or restore previously saved gateway configurations. Figure 26 – Basic Backup & Restore Screen Table 10 –...

  • Page 48: Table 11 – Basic Moca Screen-field Descriptions

    Gateway Configuration Screen Definitions Table 11 – Basic MoCA Screen-Field Descriptions FIELD DESCRIPTION MoCA Select Enabled or Disabled to turn ON or OFF your MoCA home network. Frequency range for the MoCA data transmission rate. Operational Frequency Normal range is from 1150 MHz to 1500 MHz Max Beacon Power Maximum number of beacon signals allowed for data Level...

  • Page 49: Firewall Screens, Protection Level

    Gateway Configuration Screen Definitions Firewall Screens You can configure firewall filters and alert notifications for your home network. The SBG6782-AC firewall protects the SBG6782-AC LAN from unwanted attacks and other intrusions on the Internet. Firewall protection also provides the following benefits: •...

  • Page 50: Table 12 – Firewall Protection Level Screen-field Descriptions, Figure 28 – Firewall Protection Level Screen

    Gateway Configuration Screen Definitions Figure 28 – Firewall Protection Level Screen Table 12 – Firewall Protection Level Screen-Field Descriptions FIELD DESCRIPTION Firewall Protection Select Low, Medium, or High to set the level of firewall Level protection that you want for your gateway. Select Off to disable firewall protection.

  • Page 51: Parental Control, Table 13 – Firewall Parental Control-field Descriptions

    Gateway Configuration Screen Definitions Parental Control You can use the Parental Control screen to set up user access restrictions on a specific device connected to your SBG6782-AC network. You can set up the following Parental Controls: • Allow or block access to specific Internet sites. •...

  • Page 52: Local Log, Figure 30 – Firewall Local Log Screen

    Gateway Configuration Screen Definitions FIELD DESCRIPTION Enter the web address of the Internet site that you want to block or access. Days Select the days of the week that the selected user can access the Internet. Time Set the start and end time of day that the selected user can access the Internet.

  • Page 53: Remote Log, Table 14 – Firewall Local Log Screen-field Descriptions

    Gateway Configuration Screen Definitions Table 14 – Firewall Local Log Screen-Field Descriptions FIELD DESCRIPTION Contact Email Address Your email address. SMTP Server Name Name of the email Simple Mail Transfer Protocol (SMTP) server. Your email server name is required to send a firewall log to your email address.

  • Page 54: Table 15 – Firewall Remote Log Screen-field Descriptions, Figure 31 – Firewall Remote Log Screen

    Gateway Configuration Screen Definitions Figure 31 – Firewall Remote Log Screen Table 15 – Firewall Remote Log Screen-Field Descriptions FIELD DESCRIPTION Permitted Connections Select if you want email notification of who is connecting to your network. Blocked Connections Select if you want email notification of who is blocked from connecting to your network.

  • Page 55: Warranty Information

    (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from Motorola or an authorized Motorola reseller, and (B) for the Product (excluding Software), for a period of one (1) year from the date of purchase from Motorola or from an authorized Motorola reseller.

  • Page 56

    Warranty Information What additional provisions should I be aware of? Because it is impossible for Motorola to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While...

  • Page 57

    ARRIS Enterprises, Inc. 101 Tournament Drive, Horsham, PA 19044 www.ARRIS.com 592318-001-a 365-095-23865 x.1 07/13...

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