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Clearing a Blockage/Troubleshooting/UK Service & Help
7. Clearing a Blockage
Fig.7/1
Locate lower hose/inspection tube (Fig.7/1).
Fig.7/2
Remove one (1) screw and pull lower hose down
and away from cleaner. Remove obstruction
(Fig.7/2).
Fig.7/3
Replace lower hose and replace one (1) screw
(Fig.7/3).
8
8. Troubleshooting
Problem: Vacuum cleaner won't run.
Cause: Power cord not firmly pushed into mains socket.
Solution: Plug the cord in firmly to the power outlet.
Cause: Blown fuse or tripped circuit breaker.
Solution: Check fuse/breaker. Replace fuse or reset
breaker.
Cause: Thermal cut-out operates.
Solution: Switch off vacuum cleaner and unplug from
mains socket. Leave vacuum cleaner for at least
1 hour and clean filters and empty dust
container in the meantime.
PROBLEM: Vacuum cleaner won't pick up/loss of
suction.
Cause: Dirt container not installed correctly.
Solution: Review dirt container removal and replacement.
Cause: Dirt container full.
Solution: Empty dirt container.
Cause: Brushbar worn.
Solution: Replace brushbar.
Cause: Broken or worn belt.
Solution: Replace belt.
Cause: Clogged filter.
Solution: Remove filter and clean.
Cause: Vacuuming head/brushbar blocked.
Solution: Check vacuuming head/brushbar - Remove
obstruction/blockage.
Cause: Lower hose blocked.
Solution: Remove lower hose/clear blockage. See section 7
PROBLEM: Dust escaping from vacuum cleaner.
Cause: Dirt container full.
Solution: Empty dirt container.
Cause: Dirt container not installed correctly.
Solution: Review dirt container removal and replacement.
Cause: Hose not installed correctly.
Solution: Review hose installation.
Cause: Filter not installed completely.
Solution: Review filter removal and replacement.
9. UK Service & Help
Vax Care 0870 6061248
Monday-Friday. 9.00am to 5.00pm.
An answerphone is available out of these hours.
Any queries or concerns about using the Vax, call
the Vax Careline. Calls are charged at the UK
national rate. Please make a note of the serial
number and model number of the carpet cleaner
before calling. There are over 400 approved Vax
Service Agents in the UK. For the nearest Service
Agent, please call the Vax Careline. www.vax.co.uk
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