Before You Call For Service - GE 18, 19 Owner's Manual

Before you call for service...

Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Freezer door pops open
when refrigerator door
is closed
Door does not close
by itself
Refrigerator does
not operate
Vibration or rattling
(slight vibration
is normal)
Motor operates for
long periods or cycles
on and off frequently
(Modern refrigerators
with more storage
space and a larger
freezer require more
operating time. They
start and stop often
to maintain even
temperatures.)
Refrigerator or freezer
compartment too warm
Frost or ice crystals
on frozen food
(frost within package
is normal)
Frequent "buzzing"
sound
Small or hollow cubes
Possible Causes
This is normal if, after
popping open, the freezer
door closed on its own.
Rollers need adjusting.
Refrigerator in defrost cycle.
Refrigerator control in
0 (off) position.
Refrigerator is unplugged.
The fuse is blown/circuit
breaker is tripped.
Refrigerator is not resting
on all four rollers.
Normal when refrigerator
is first plugged in.
Often occurs when large
amounts of food are
placed in refrigerator.
Door left open.
Hot weather or frequent
door openings.
Temperature controls set
at the coldest setting.
Temperature control not set
cold enough.
Warm weather or frequent
door openings.
Door left open.
Freezer door popped open.
Door left open.
Too frequent or too long
door openings.
Food blocking freezer air vents.
Icemaker power switch is in
the I (on) position, but the
water supply to the refrigerator
has not been connected.
Water filter clogged.
What To Do
• This indicates that there is a good seal on the freezer
door. If the freezer door does not automatically close after
popping open, the rollers need adjusting. See Rollers.
•See Rollers.
• Wait about 40 minutes for defrost cycle to end.
• Move the refrigerator and freezer control to a
temperature setting.
• Push the plug completely into the outlet.
• Replace fuse or reset the breaker.
• Adjust rollers (See Rollers).
• Wait 24 hours for the refrigerator to completely
cool down.
• This is normal.
• Check to see if package is holding door open.
• This is normal.
• See About the controls.
• See About the controls.
• Set the temperature control one step colder.
See About the controls.
• Check to see if package is holding door open.
• See the problem Freezer door pops open when
refrigerator door is closed.
• Check to see if package is holding door open.
• Move items away from the back wall of the freezer.
• Set the power switch to the 0 (off) position. Keeping it
in the I (on) position will damage the water valve.
• Replace filter cartridge with new cartridge or with plug.
www.GEAppliances.com
25