Brother DS-620 User Manual page 53

Troubleshooting
Difficulty Cause
Bleed-through is seen Your document is too thin.
in the scanned image.
The contrast setting is improper.
(DS-720D only) The duplex scanning settings are not
configured in DSmobileCapture.
Duplex scanning
cannot be performed.
Software difficulties
Difficulty Cause
When I press Scan in This error message appears if your
my scanning software, scanner isn't recognized by your
an error message computer.
appears: Please
install scanner or
The scan was
aborted because the
scanner is not
powered on or not
connected properly.
I cannot install the You may not have been given
scanner drivers. administrator privileges.
®
(Windows )
I cannot install the You may not have been given
scanner drivers. administrator privileges.
(Macintosh)
The file size is too The size of the file will depend upon
large. many factors. The physical size of the
document and the amount of text /
graphics on each page are factors that
will affect the resulting file size. These
factors cannot be changed.
Suggestions
Check that your document is acceptable (see
Document Specifications on page 6).
Increase the contrast level.
®
For Windows : see Image settings on page 17.
For Macintosh: see Image settings on page 25.
Select the Duplex check box of the Image tab in
DSmobileCapture.
Suggestions
1. Make sure your scanner is connected properly.
2. Confirm that the Micro USB Cable is working and
that it is not frayed or damaged in any way.
If the error still appears after verifying that the Micro
USB Cable is connected properly, reinstall the
scanner driver from the DVD-ROM.
®
Log into Windows with administrator rights.
From Apple menu, select System Preferences >
System > Users & Groups. The left pane of the
window will list the current accounts, one of which
should be your name with the word "Admin"
underneath. If this is not the case, contact your
system administrator.
To produce the smallest scan file for a given
document, use the lowest resolution and Black and
White mode, and scan the smallest area possible.
Using the opposite settings (scanned in the highest
resolution, in the Colour mode, and scanning the
largest area possible) will produce the largest-sized
file.
®
For Windows : see Changing DSmobileCapture
scan settings (for Windows
For Macintosh: see Changing DSmobileCapture
scan settings (for Macintosh) on page 25.
®
) on page 16.
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