Brother DS-620 User Manual page 52

Troubleshooting
Difficulty Cause
The scan quality is Paper dust has accumulated inside
poor. your scanner.
Calibration needs to be performed.
The scanner resolution is too low.
Colours in the The settings are not appropriate for the
scanned image are type of document being scanned.
dark.
Calibration needs to be performed.
OCR feature does not The scanner resolution is too low.
work.
Nuance PaperPort™ 12SE has not
been installed on your computer.
Presto! PageManager has not been
installed on your computer.
The scanned image is The scanner's Document Guide are not
skewed (slanted). adjusted to fit the width of the
document.
White vertical lines or The scanner is in direct sunlight.
white stripes appear
on the scanned image.
A light source is near the scanner.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. KL KL L M L MNOPQRSTUVW MN M N OPQRSTUV U W W W W X W ef f g f g hijklmnop ghijklmno g hijklmn ijk qrs qrst r tu u u
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. KL KL L L M M N MN MNOPQRSTUVW OPQRSTUV U W X W W W W ef f f g g hijklmnop g ghijklmno hijklmn ijk qrs qrst r tu u u
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. KL KL L L M MNOPQRSTUVW MN M N OPQRSTUV U W W W W X W ef f g f g g hijklmnop ghijklmno hijklmn ijk qrs qrst r tu u u
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. KL KL L M L MN MNOPQRSTUVW M N OPQRSTUV U W W W X W W ef f f g g g hijklmnop ghijklmno hijklmn ijk qrs qrst r tu u u
Suggestions
Clean your scanner (see Scanner Maintenance on
page 42).
Perform the calibration.
®
• For Windows : to perform the calibration using
software, see Calibration using software (for
®
Windows ) on page 37.
• For Macintosh: to perform the calibration using
software, see Calibration using software (for
Macintosh) on page 40.
Increase the scanner resolution.
®
For Windows : see Image settings on page 17.
For Macintosh: see Image settings on page 25.
Adjust the scanning settings.
®
For Windows : see Image settings on page 17.
For Macintosh: see Image settings on page 25.
Perform the calibration.
®
• For Windows : to perform the calibration using
software, see Calibration using software (for
®
Windows ) on page 37.
• For Macintosh: to perform the calibration using
software, see Calibration using software (for
Macintosh) on page 40.
Increase the scanner resolution.
™
Use PaperPort 12SE or Presto! PageManager
9 to increase the resolution.
Make sure you have installed Nuance PaperPort™
12SE from the supplied DVD-ROM.
Make sure you have installed Presto!
PageManager from the supplied DVD-ROM.
Adjust the Document Guide to fit the width of the
document.
• Move the scanner indoors, or out of direct
sunlight.
• Move the scanner away from the light source.
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