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IN CASE OF DIFFICULTY...
GE MDS products are designed for long life and trouble-free operation. However, this equipment, as with
all electronic equipment, may have an occasional component failure. The following information will assist
you in the event that servicing becomes necessary.
TECHNICAL ASSISTANCE
Technical assistance for GE MDS products is available from our Technical Support Department during
business hours (8:00 A.M.—5:30 P.M. Eastern Time). When calling, please give the complete model number
of the radio, along with a description of the trouble/symptom(s) that you are experiencing. In many cases,
problems can be resolved over the telephone, without the need for returning the unit to the factory. Please
use one of the following means for product assistance:
Phone: 585 241-5510
FAX: 585 242-8369
FACTORY SERVICE
Component level repair of this equipment is not recommended in the field. Many components are installed
using surface mount technology, which requires specialized training and equipment for proper servicing.
For this reason, the equipment should be returned to the factory for any PC board repairs. The factory is best
equipped to diagnose, repair and align your radio to its proper operating specifications.
If return of the equipment is necessary, you must obtain a Service Request Order (SRO) number. This
number helps expedite the repair so that the equipment can be repaired and returned to you as quickly as
possible. Please be sure to include the SRO number on the outside of the shipping box, and on any corre-
spondence relating to the repair. No equipment will be accepted for repair without an SRO number.
SRO numbers are issued online at www.GEmds.com/support/product/sro/ . Your number will be issued
immediately after the required information is entered. Please be sure to have the model number(s), serial
number(s), detailed reason for return, "ship to" address, "bill to" address, and contact name, phone number,
and fax number available when requesting an SRO number. A purchase order number or pre-payment will
be required for any units that are out of warranty, or for product conversion.
If you prefer, you may contact our Product Services department to obtain an SRO number:
Phone Number: 585-241-5540
Fax Number: 585-242-8400
E-mail Address: productservices@GEmds.com
The radio must be properly packed for return to the factory. The original shipping container and packaging
materials should be used whenever possible. All factory returns should be addressed to:
GE MDS, LLC
Product Services Department
(SRO No. XXXX)
175 Science Parkway
Rochester, NY 14620 USA
When repairs have been completed, the equipment will be returned to you by the same shipping method
used to send it to the factory. Please specify if you wish to make different shipping arrangements. To inquire
about an in-process repair, you may contact our Product Services Group using the telephone, Fax, or E-mail
information given above.
E-Mail:
TechSupport@GEmds.com
Web:
www.GEmds.com
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