Chapter 4. Troubleshooting - Lenovo Enhanced Performance USB Keyboard User Manual

Chapter 4. Troubleshooting

This chapter provides some troubleshooting hints and tips to assist you if you experience any problems with
the keyboard. Check the following items first to try to solve the problem.
Problem: When I customize the rapid access keys, I cannot find my desired program or file.
Solution: To solve the problem, do the following:
1. Ensure that you select Programs available to all users or Programs available to current user in
the Customize Keys page. After you select this option, you can see a list of folders and programs is
displayed. You might need to open one or more folders to view a program.
2. If you still do not see the desired program, select Open a file in the Customize Keys page. When you
select this option, a list of all the drives, the folders, and the files on your system is displayed.
Problem: The ThinkVantage button does not work correctly.
Solution: Ensure that one of the following programs is installed on your computer, or the Windows system
information window will be displayed when you press the ThinkVantage button:
• Lenovo Care
• Lenovo Device Experience
• Lenovo SimpleTap
• Lenovo Solution Center
• Lenovo ThinkVantage Toolbox
• ThinkVantage Productivity Center
Problem: The media launch key, volume down key, volume up key, or mute key does not work.
Solution: The media launch key, volume down key, volume up key, or mute key on the keyboard works only
with computers that have audio software and a sound card installed.
If you have audio software that does not come from Microsoft or if you installed your own audio software, the
audio software program might not be compatible with the keyboard. Close your audio software and press
the media launch key again. Pressing the media launch key automatically opens the Windows CD Player
or the Windows DVD software. If the media launch key does work with the Windows CD Player or DVD
software but not with your audio software, your audio software is not compatible with the keyboard.
If you do not have a sound card or if the sound card is not detected, you will receive an error message
indicating that there is a problem with the sound card. For more information on your sound card, see the
documentation that comes with your computer or sound card.
Problem: The rapid access keys do not work.
Solution: Ensure that the rapid access keys are enabled. See "Enabling or disabling the hot keys" on
page 11 for more information.
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