Other Industry Resources; Getting Technical Help - Brocade Communications Systems Brocade BladeSystem 4/24 User Manual

Supporting dcfm 10.4.x
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Other industry resources

For additional resource information, visit the Technical Committee T11 Web site. This Web site
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. DCFM Serial Number
2. General Information
3. Switch Serial Number
DCFM Professional Plus User Manual
53-1001774-01
http://www.t11.org
http://www.fibrechannel.org
To obtain the DCFM serial number, select Help > License. The DCFM License dialog box
displays.
Switch model
Switch operating system version
Error numbers and messages received
supportSave command output
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
Description of any troubleshooting steps already performed and the results
Serial console and Telnet session logs
syslog message logs
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
*FT00X0054E9*
FT00X0054E9
The serial number label is located as follows:
Brocade 200E—On the nonport side of the chassis
Brocade 300, 4100, 4900, 5100, 5300, 7500, and Brocade Encryption Switch—On the
switch ID pull-out tab located inside the chassis on the port side on the left
Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
Brocade 7600, 7800, and 8000—On the bottom of the chassis
About This Document
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