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Problem
Unable to launch the SMC on
a Windows Vista or Windows 7
system
continued
Supportsave troubleshooting
The following section states a possible issue and the recommended solution for supportsave
errors.
Problem
Cannot capture support save information.
DCFM Professional User Manual
53-1001773-01
Resolution
Disable using the Group Policy by completing the following steps.
You can perform this procedure on you local machine using Local Group Policy editor or for many
computers at the same time using the Active Directory-based Group Policy Object (GPO) editor.
To disable using the Local Group Policy editor, complete the following steps.
1
On your local Vista computer, select Start > Run.
2
Type gpedit.msc on the Run dialog box and click OK.
3
Browse to Computer Configuration > Windows Settings > Security Settings > Local Policies > Security
Options in the Group Policy editor.
4
In the right pane scroll to the User Access Control policies (at the bottom of the pane).
5
Right-click the Behavior of the elevation prompt for Administrators in Admin Approval Mode policy and
select Properties.
6
Select the No Prompt option and click OK.
7
Right-click the Detect application installations and prompt for elevation policy and select Properties.
8
Select the Disabled option and click OK.
9
Right-click the Run all administrators in Admin Approval Mode policy and select Properties.
10 Select the Disabled option and click OK.
11 Close the Group Policy editor.
12 Restart the computer to apply changes.
To disable using the Active Directory-based GPO editor, complete the following steps.
1
On a Vista computer that is a member of a domain, select Start > Run.
2
Type gpedit.msc on the Run dialog box and click OK.
3
Browse to the required GPO that is linked to the OU or domain where the Vista computers are located,
then edit it
4
Browse to Computer Configuration > Windows Settings > Security Settings > Local Policies > Security
Options in the Group Policy editor.
5
In the right pane scroll to the User Access Control policies (at the bottom of the pane).
6
Right-click the Behavior of the elevation prompt for Administrators in Admin Approval Mode policy and
select Properties.
7
Select the No Prompt option and click OK.
8
Right-click the Detect application installations and prompt for elevation policy and select Properties.
9
Select the Disabled option and click OK.
10 Right-click the Run all administrators in Admin Approval Mode policy and select Properties.
11 Select the Disabled option and click OK.
12 Close the Group Policy editor.
13. Restart the computer to apply changes.
Resolution
Capture support show by running the batch file from the
Install_Home/bin/supportshow.bat from Windows and UNIX systems.
1
Open Install_Home\bin\supportsave.bat.
2
Edit file supportsave dbuser dbpasswd [tareget-dir]
[pause-option].
Supportsave troubleshooting
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Troubleshooting
