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Troubleshooting - Philips BiPAP autoSV advanced system One User Manual

Non-invasive ventilatory support to treat adult patient.
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Troubleshooting

The table below lists some of the problems you may experience with your device and possible solutions to those problems.
p
roblem
Nothing happens when you apply
power to the device. The backlights on
the buttons do not light.
The airflow does not turn on.
The device's display is erratic.
The Ramp feature does not work
when you press the Ramp button.
The airflow is much warmer than
usual.
The airflow pressure feels too high or
too low.
The mask feels uncomfortable to
wear, there is significant air leakage
around the mask, or you experience
other mask-related issues.
You have a runny nose.
16
W
i
h
hy
t
appeneD
There is no power at the
outlet or the device is
unplugged.
There may be a problem
with the blower.
The device has been
dropped or mishandled,
or the device is in an area
with high Electromagnetic
Interference (EMI) emissions.
Your home care provider
did not prescribe Ramp for
you, or your prescription
pressure is already set to the
minimum setting.
The air filters may be dirty.
The device may be operating
in direct sunlight or near a
heater.
The Tubing type setting may
be incorrect.
This could be due to
improper headgear
adjustment or improper
mask fitting.
This may be caused by a
nasal reaction to the airflow.
W
If you are using AC power, check the outlet and verify that the device
is properly plugged in. Make sure there is power available at the outlet.
Make sure the AC power cord is connected correctly to the power
supply and the power supply cord is securely connected to the device's
power inlet. If the problem continues to occur, contact your home care
provider. Return both the device and power supply to your provider, so
they can determine if the problem is with the device or power supply.
If you are using DC power, make sure your DC power cord and battery
adaptor cable connections are secure. Check your battery. It may need
recharged or replaced. If the problem persists, check the DC cord's fuse
following the instructions supplied with your DC cord. The fuse may
need to be replaced. If the problem still occurs, contact your home care
provider.
Make sure the device is powered correctly. Make sure "Therapy" or the
icon is highlighted when pressing the control wheel to start airflow. If
the airflow does not turn on, there may be a problem with your device.
Contact your home care provider for assistance.
Unplug the device. Reapply power to the device. If the problem
continues, relocate the device to an area with lower EMI emissions (away
from electronic equipment such as cellular phones, cordless phones,
computers, TVs, electronic games, hair dryers, etc.). If the problem still
occurs, contact your home care provider for assistance.
If Ramp has not been prescribed for you, discuss this feature with your
home care provider to see if they will change your prescription.
If your provider has enabled Ramp, but the feature still does not work,
check the pressure setting on the Monitor Pressure screen. If it is set to
the minimum setting (4.0 cm H
as the prescribed pressure, the Ramp feature will not work.
Clean or replace the air filters.
The temperature of the air may vary somewhat based on your room
temperature. Make sure that the device is properly ventilated. Keep the
device away from bedding or curtains that could block the flow of air
around the device. Make sure the device is away from direct sunlight and
heating equipment.
If using the humidifier with the device, check the humidifier settings. Refer
to the humidifier instructions to make sure the humidifier is working
properly. If the problem continues, contact your home care provider.
Make sure the Tubing type setting (22 or 15) matches the tubing that you
are using (Respironics 22 mm tubing, or the optional Respironics 15 mm
tubing). If the problem continues, contact your home care provider.
Make sure you are properly fitted with the correct size mask. If the
problem continues, contact your home care provider to be fitted with a
different mask.
Contact your home care provider.
D
hat to
o
O), or the starting pressure is the same
2
User Manual

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