Epson Perfection 610 User Manual page 104

If your scanner is not operating properly and you cannot solve
your problem using the troubleshooting information in this guide
or online help, contact customer support services for assistance.
We will be able to help you more quickly if you are able to give
the exact information indicated below.
Serial number of your scanner:
(The serial number label is on the back of the scanner.)
Brand and model of your computer:
Scanner software version:
(Click the About button on the Help menu in your
application for the version number.)
Version of Windows (95, 3.1, NT 4.0, and so on):
Software application(s) you normally use with your scanner
and their version number(s):
B-2
Contacting Customer Support