Basic Troubleshooting Tables; Thinkserver Easystartup Program Problems; Optical Drive Problems - Lenovo 70A0 Maintenance Manual

Machine types: 70a0, 70a1, 70a4, and 70a5
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6. Follow the instructions on the screen to use the diagnostic program.
For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program,
which is available for download at:
http://www.lenovo.com/drivers

Basic troubleshooting tables

Use the basic troubleshooting information to find solutions to problems that have definite symptoms.

ThinkServer EasyStartup program problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page
85 for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 8 "Getting information, help, and
service" on page 91.
Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in
"Installing, removing, or replacing hardware" on page 40.
Symptom
The ThinkServer EasyStartup DVD does not start.
The operating system installation program continuously
loops.
The ThinkServer EasyStartup program cannot start the
operating system media.

Optical drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page
85 for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 8 "Getting information, help, and
service" on page 91.
Notes:
1. If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in "Installing,
removing, or replacing hardware" on page 40.
86
ThinkServer TS140 Hardware Maintenance Manual
Action
1. Make sure that the server supports the ThinkServer
EasyStartup program and has a bootable DVD drive.
2. Make sure that you have set the optical drive with
the ThinkServer EasyStartup DVD as the first startup
device.
3. Verify if the optical drive or the disc has problems.
See "Optical drive problems" on page 86.
Make more space available on the hard disk drive.
1. Make sure that the operating system media is
supported by the ThinkServer EasyStartup program
version your are using. For a list of the supported
operating systems, refer to the user guide and
compatibility notes for the ThinkServer EasyStartup
program through the program main interface. See
"Starting the ThinkServer EasyStartup program" on
page 29.
2. Verify if the optical drive or the disc has problems.
See "Optical drive problems" on page 86.

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