Service and Support
Service and Support
Recommended HP Care Pack Services for optimal satisfaction with your HP product
HP Technology Services
HP Technology Services offers you consultants and support experts to solve your most complex
infrastructure problems. We help keep your business running, boost availability, and avoid downtime.
Protect your business beyond warranty with HP Care Pack Services
When you buy HP Options, it's also a good time to think about what level of service you may need. HP Care
Pack services provide total care and support expertise with committed response choices designed to meet
your IT and business need.
HP Foundation Care services deliver scalable support-packages for HP industry-standard servers and
software. You can choose the type and level of service that is most suitable for your business needs. New
to this portfolio is HP Collaborative Support. If you are running business critical environments, HP offers
Proactive Care or Critical Advantage. These services help you deliver high levels of application availability
through proactive service management and advanced technical response.
Here is the support service recommendation from the Foundation Care and Proactive Care portfolio. For
customized support service solution, HP can work with you to tailor a service solution for your unique
support requirements using broader services portfolio of Foundation Care and Proactive Care.
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an HP authorized representative who will arrive on
site any time and day of the year to begin hardware maintenance service within 4 hours of the service
request being logged.
3-Year HP 24x7 4 hour Response, HP Collaborative Support
Offers customers a single point of contact for server problem diagnosis, hardware problem resolution, and
basic software problem diagnosis, fault isolation, and resolution if available to HP. If the problem is with
HP HW, the representative will arrive on site any time and day of the year to begin hardware maintenance
service within 4 hours of the service request being logged. In case, the issue is with HP or supported third-
party software product and cannot be resolved by applying known fixes, HP will contact the third-party
vendor and create a problem incident on your behalf.
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
DA - 12841 North America — Version 19 — July 12, 2013
HP SATA DVD ROM Optical Drives