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Machine Types: 2119, 2121, 3229, 3234, 3235, 3236, 3237, 3238,
3240, 3242, and 3243

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  • Page 1: User Guide

    ThinkCentre User Guide Machine Types: 2119, 2121, 3229, 3234, 3235, 3236, 3237, 3238, 3240, 3242, and 3243...

  • Page 2

    “Important safety information” on page v and Appendix A “Notices” on page 119. Fourth Edition (September 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Electrical outlets and cable lengths ..Modem safety information ... ix Register your computer with Lenovo ..Laser compliance statement ..

  • Page 4: Table Of Contents

    ICE performance mode ... Lenovo Web site ... . ICE thermal alert ....

  • Page 5: Table Of Contents

    Recycling information for Brazil ..Index....Battery recycling information for Taiwan ..© Copyright Lenovo 2012...

  • Page 6

    ThinkCentre User Guide...

  • Page 7: Important Safety Information, Service And Upgrades, Static Electricity Prevention

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 8: Power Cords And Power Adapters, Extension Cords And Related Devices

    or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...

  • Page 9: Plugs And Outlets, External Devices

    Personal computers manufactured by Lenovo might contain a coin cell battery and a rechargeable battery pack to the system. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts.

  • Page 10: Rechargeable Battery Notice, Heat And Product Ventilation

    A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances.

  • Page 11: Operating Environment, Modem Safety Information

    • Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. • Do not use the telephone to report a gas leak in the vicinity of the leak. © Copyright Lenovo 2012...

  • Page 12: Laser Compliance Statement, Power Supply Statement

    Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation.

  • Page 13

    © Copyright Lenovo 2012...

  • Page 14

    ThinkCentre User Guide...

  • Page 15: Chapter 1. Product Overview, Features

    Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.

  • Page 16

    • WiFi with Bluetooth module (optional) System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.

  • Page 17

    Preinstalled software programs Your computer is preinstalled with software programs to help you work more easily and securely. For more information, see “Lenovo programs” on page 4. Preinstalled operating system Your computer is preinstalled with one of the following operating systems: •...

  • Page 18: Specifications, Lenovo Programs, Accessing Lenovo Programs On The Windows 7 Operating System

    Input frequency range: 50 to 60 Hz Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely. Depending on the Windows operating system preinstalled, the programs might vary. Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operating system, you can access Lenovo programs from either the Lenovo ®...

  • Page 19

    Note: If you do not find the program you need in Control Panel, open the Lenovo ThinkVantage Tools program navigation window and double-click the dimmed icon to install the program you need. Then, follow the instructions on the screen.

  • Page 20: Accessing Lenovo Programs On The Windows 8 Operating System, An Introduction To Lenovo Programs

    Lenovo program to launch it. If a desired program is not in the list, click the plus icon +. • Press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, move the pointer to the bottom-right corner of the screen to display the charms.

  • Page 21

    The Lenovo Cloud Storage program is a cloud storage solution that enables you to store your files, such as documents and pictures, on a server. You can access the stored files through the Internet from different devices such as personal computers, smart phones, or tablets. For more information about the Lenovo Cloud Storage program, go to http://www.lenovo.com/cloud.

  • Page 22: Locations

    Web page, opening a file, and so on. You also can use the SimpleTap program to access the Lenovo App Shop, from which you can download various applications and computer software. To start the SimpleTap program in a quick way, do any of the following: –...

  • Page 23: Locating Connectors, Controls, And Indicators On The Front Of Your Computer

    Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 9 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Bluetooth activity indicator USB 3.0 connector (USB port 1) Power indicator...

  • Page 24: Locating Connectors On The Rear Of Your Computer

    Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 10 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.

  • Page 25

    Connector Description USB 3.0 connector Use this connector to attach a device that requires a USB 2.0 or 3.0 connection, such as a keyboard, a mouse, a scanner, a printer, or a personal digital assistant (PDA). VGA monitor connector Used to attach a VGA monitor or other devices that use a VGA monitor connector. Chapter 1 Product overview...

  • Page 26: Locating Components

    Locating components Figure 3 “Component locations” on page 12 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 33. Figure 3. Component locations Computer cover Power switch board System fan ac power adapter ThinkCentre User Guide...

  • Page 27: Locating Parts On The System Board

    Heat sink WiFi card module Microprocessor Battery Internal speaker Cover presence switch (Intrusion switch) Memory module(s) Hard disk drive or solid-state drive Locating parts on the system board Figure 4 “System board part locations” on page 13 shows the locations of the parts on the system board. Figure 4.

  • Page 28: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.

  • Page 29: Chapter 2. Using Your Computer, Frequently Asked Questions, Accessing Control Panel On The Windows

    “Creating recovery media” on page 78. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...

  • Page 30: Using The Keyboard, Using Windows Shortcut Keys, Using The Blue Thinkvantage Button

    Some keyboards have a blue ThinkVantage button that you can use to open a comprehensive on-board help and information center from Lenovo. Pressing the blue ThinkVantage button opens the SimpleTap program on the Windows 7 operating system or the Lenovo PC Device Experience program on the Windows 8 operating system.

  • Page 31: Using The Wheel Mouse, Adjusting Audio, About Your Computer Audio

    Using the wheel mouse The wheel mouse has the following controls: Primary mouse button Use this button to select or start a program or menu item. Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action.

  • Page 32: Setting The Volume From Control Panel, Using Cds And Dvds

    1. From the Windows desktop, click Start ➙ Control Panel ➙ Appearance and Personalization. 2. In the Taskbar and Start Menu section, click Customize icons on the taskbar. 3. Click Turn system icons on or off and change the volume behaviors from Off to On. 4.

  • Page 33: Recording A Cd Or Dvd

    If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do one of the following: • On the Windows 7 operating system, you have either the Corel DVD MovieFactory Lenovo Edition program or the Power2Go program installed on your computer.

  • Page 34

    ThinkCentre User Guide...

  • Page 35: Copyright Lenovo, Chapter 3. You And Your Computer, Accessibility And Comfort, Arranging Your Workspace, Comfort

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.

  • Page 36: Glare And Lighting, Air Circulation, Electrical Outlets And Cable Lengths

    Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.

  • Page 37: Register Your Computer With Lenovo, Moving Your Computer To Another Country Or Region, Voltage-selection Switch

    When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 38: Replacement Power Cords

    If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice...

  • Page 39: Chapter 4. Security, Security Features

    Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2012...

  • Page 40: Attaching An Integrated Cable Lock, Using Passwords, Bios Passwords

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 6.

  • Page 41: Windows Passwords, Configuring The Fingerprint Reader, Using And Understanding Firewalls, Protecting Data Against Viruses

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 42

    For more information about how to use your antivirus software, refer to the help system of your antivirus software. ThinkCentre User Guide...

  • Page 43: Hardware, Handling Static-sensitive Devices, Installing Or Replacing Hardware, Installing External Options

    Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 44: Installing Or Removing The Vertical Stand

    Installing or removing the vertical stand Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the vertical stand. Note: The vertical stand is only available on some models.

  • Page 45: Installing Or Removing The Vesa Mount Bracket

    3. To remove the vertical stand, lift the computer to remove it from the vertical stand. Figure 8. Removing the computer from the vertical stand Installing or removing the VESA mount bracket Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.

  • Page 46

    2. To install the VESA mount bracket, slide the computer into the VESA mount bracket. Figure 9. Installing the VESA mount bracket 3. Install the two screws to secure the VESA mount bracket to the computer. Figure 10. Installing the screws that secure the VESA mount bracket ThinkCentre User Guide...

  • Page 47: Removing The Computer Cover

    4. To remove the VESA mount bracket from the computer, remove the two screws that secure the VESA mount bracket to the computer. Figure 11. Removing the screws that secure the VESA mount bracket 5. Slide the computer from the front of the VESA mount bracket to remove the VESA mount bracket from the computer.

  • Page 48

    This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To remove the computer cover, do the following: 1.

  • Page 49: Installing Or Replacing A Memory Module

    6. Slide the computer cover to the front of the computer a small amount. Lift the computer cover to remove it from the computer. Figure 14. Removing the computer cover Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.

  • Page 50

    Your computer has two slots for installing or replacing DDR3 SODIMMs that provide up to a maximum of 16 GB system memory. When installing or replacing a memory module, use 2 GB, 4GB, or 8GB DDR3 SODIMMs in any combination up to a maximum of 16 GB. To install or replace a memory module, do the following: 1.

  • Page 51: Replacing The Optical Drive

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 74. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the optical drive.

  • Page 52

    4. Remove the screw that secures the optical drive in the optical drive box. Use the screwdriver to slide the optical drive forward and then remove the optical drive from the optical drive box. Figure 18. Removing the optical drive from the optical drive box 5.

  • Page 53

    6. Align the two screw holes in the optical drive metal plate with the corresponding holes in the new optical drive and then install the two screws to secure the metal plate on the new optical drive. Figure 20. Installing the optical drive metal plate 7.

  • Page 54

    8. Install the screw that secures the optical drive in the optical drive box. Figure 22. Installing the screw that secures the optical drive ThinkCentre User Guide...

  • Page 55

    9. Align the screw holes in the optical drive box with the two screws on the VESA mount bracket and then slide the optical drive box to install it on the VESA mount bracket. Figure 23. Installing the optical drive box Chapter 5 Installing or replacing hardware...

  • Page 56: Replacing The Secondary Hard Disk Drive

    10. Install the screw that secures the optical drive box on the VESA mount bracket. Figure 24. Installing the screw that secures the optical drive box 11. Connect the optical drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer”...

  • Page 57

    3. Remove the screw that secures the optical drive box on the VESA mount bracket and then slide the optical drive box to remove it from the VESA mount bracket. Figure 25. Removing the optical drive box 4. Slide the release button on the optical drive box and then remove the secondary hard disk drive adapter from the optical drive box.

  • Page 58

    5. Flex the sides of the hard disk drive adapter bracket and then pivot the hard disk drive adapter to remove the adapter from the adapter bracket. Figure 27. Removing the hard disk drive adapter from the adapter bracket 6. To remove the hard disk drive from the adapter, lift the adapter retaining latch. Slide the hard disk drive towards the retaining latch and then lift the hard disk drive out of the adapter.

  • Page 59

    7. Install a new hard disk drive into the adapter. Lower the adapter retaining latch until it snaps into position. Figure 29. Installing a new hard disk drive into the adapter 8. Position the adapter into the adapter bracket and then pivot the adapter downward until it snaps into position.

  • Page 60

    9. Slide the adapter bracket into the optical drive box until it snaps into position. Figure 31. Installing the adapter bracket into the optical drive box ThinkCentre User Guide...

  • Page 61

    10. Align the screw holes in the optical drive box with the two screws on the VESA mount bracket and then slide the optical drive box to install it on the VESA mount bracket. Figure 32. Installing the optical drive box Chapter 5 Installing or replacing hardware...

  • Page 62: Replacing The Battery

    11. Install the screw that secures the optical drive box on the VESA mount bracket. Figure 33. Installing the screw that secures the optical drive box 12. Connect the secondary hard disk drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer”...

  • Page 63: Replacing The Ac Power Adapter

    3. Locate the battery. See “Locating parts on the system board” on page 13. 4. Remove the old battery. Figure 34. Removing the old battery 5. Install a new battery. Figure 35. Installing a new battery 6. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 74.

  • Page 64

    2. Remove the power cord from the ac power adapter cable loop at the rear of the computer and then disconnect the ac power adapter from the ac power adapter connector. See “Locating connectors on the rear of your computer” on page 10. Figure 36.

  • Page 65: Replacing The Ac Power Adapter Bracket

    3. Connect the new ac power adapter to the ac power adapter connector at the rear of your computer and an workable electrical outlet. Secure the power cord into the power adapter cable loop at the rear of the computer as shown. Figure 37.

  • Page 66

    2. Press the metal tab and then slide the ac power adapter bracket to remove it from the VESA mount bracket. Figure 38. Removing the ac power adapter bracket 3. To install the ac power adapter bracket to the VESA mount bracket, align the two tabs on the ac power adapter bracket with the slots in the VESA mount bracket, and then slide the ac power adapter bracket to install it on the VESA mount bracket.

  • Page 67: Replacing The Power Switch Board

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 74. Replacing the power switch board Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.

  • Page 68

    8. Remove the power switch board from the computer. Figure 41. Removing the power switch board 9. Align the hole in the new power switch board with the corresponding tab on the computer and position the new power switch board in the computer. Figure 42.

  • Page 69: Replacing The Heat Sink

    10. Install the screw to secure the new power switch board in the computer. Figure 43. Installing the screw that secures the power switch board 11. Connect the power switch board cable to the power switch board cable connector on the system board. See “Locating parts on the system board”...

  • Page 70

    4. Pull the intrusion switch to remove it from the heat sink bracket. Figure 44. Removing the intrusion switch 5. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a.

  • Page 71

    a. You might have to gently twist the heat sink and fan assembly to free it from the microprocessor. b. Do not touch the thermal grease while handling the heat sink and fan assembly. 7. Position the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes in the system board.

  • Page 72: Replacing The Microprocessor

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 74. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.

  • Page 73

    5. Lift the microprocessor straight up and out of the microprocessor socket. Figure 49. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches on the microprocessor.

  • Page 74: Replacing The Hard Disk Drive Bracket

    9. Lower the new microprocessor straight down into the microprocessor socket on the system board. Figure 50. Installing the microprocessor 10. Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket. 11.

  • Page 75

    5. Remove the two screws that secure the hard disk drive bracket on the system board. Figure 51. Removing the screws that secure the hard disk drive bracket Chapter 5 Installing or replacing hardware...

  • Page 76

    6. Slide the hard disk drive bracket toward the heat sink and then lift the hard disk drive bracket to remove it from the computer. Figure 52. Removing the hard disk drive bracket ThinkCentre User Guide...

  • Page 77

    7. To install the hard disk drive bracket into the computer, position the hard disk drive bracket on the system board so that the two holes in the hard disk drive bracket are aligned with the standoffs on the system board. Slide the hard disk drive bracket as shown until the two screw holes are aligned with the corresponding screw posts on the system board.

  • Page 78: Replacing The Wifi Card Module

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 74. Replacing the WiFi card module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the WiFi card module.

  • Page 79

    6. Pull the WiFi card module to remove it out of the mini PCI Express slot. Figure 57. Removing the WiFi card module 7. Insert the new WiFi card module into the mini PCI Express slot. Pivot the WiFi card module downward and then install the two screws to secure the WiFi card module.

  • Page 80: Installing Or Removing The Rear Wifi Antenna

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 74. Installing or removing the rear WiFi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 81: Removing The Rear Wifi Antenna

    3. Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident. Figure 60. Installing the rear WiFi antenna Figure 61. Installing the rear WiFi antennas What to do next: • To work with another piece of hardware, go to the appropriate section. •...

  • Page 82

    2. Straighten the rear WiFi antenna so that it can be more easily twisted. 3. Hold the thicker end of the rear WiFi antenna and unscrew the WiFi antenna from the rear of the computer. Figure 62. Removing the rear WiFi antenna Figure 63.

  • Page 83: Replacing The System Fan

    Replacing the system fan Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the system fan. To replace the system fan, do the following: 1.

  • Page 84

    7. Lift the failing system fan off the system board. Figure 65. Removing the system fan 8. Position the new system fan on the system board so that the four screws are aligned with the screw posts on the system board. Figure 66.

  • Page 85: Replacing The Internal Speaker

    9. Install the four screws that secure the system fan. Figure 67. Installing the screws that secure the system fan 10. Connect the system fan cable to the system fan connector on the system board. See “Locating parts on the system board” on page 13. 11.

  • Page 86

    6. Press the tab that secures the internal speaker and then pivot the internal speaker outward as shown to completely remove the internal speaker from the internal speaker holder. Figure 68. Removing the internal speaker ThinkCentre User Guide...

  • Page 87: Replacing The Keyboard Or Mouse

    7. Position the new internal speaker into the internal speaker holder and then pivot the internal speaker inward until it is secured in place. Figure 69. Installing a new internal speaker 8. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 13.

  • Page 88: Completing The Parts Replacement

    2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 9 or “Locating connectors on the rear of your computer” on page 10. Figure 70.

  • Page 89

    3. Position the computer cover on the chassis and then push the cover to the rear of the computer until it snaps into position. Figure 71. Installing the computer cover Chapter 5 Installing or replacing hardware...

  • Page 90: Obtaining Device Drivers

    7. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 85. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 91: Chapter 6. Recovery Information, Recovery Information For The Windows 7 Operating System

    Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.

  • Page 92: Performing Backup And Recovery Operations

    Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 93: Using The Rescue And Recovery Workspace

    1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

  • Page 94: Creating And Using A Rescue Medium

    This section provides instructions on how to create a rescue medium. To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 95: Reinstalling Preinstalled Applications And Device Drivers

    Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory. 3. Open the apps folder. Within the apps folder, there are several subfolders named for various applications installed in your computer.

  • Page 96: Reinstalling Software Programs, Reinstalling Device Drivers, Solving Recovery Problems

    • To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory.

  • Page 97: Recovery Information For The Windows 8 Operating System

    Recovery information for the Windows 8 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings.

  • Page 98

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  • Page 99: Program, Starting The Setup Utility Program, Viewing And Changing Settings, Using Passwords

    Using passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available: • Power-On Password © Copyright Lenovo 2012...

  • Page 100: Password Considerations, Power-on Password, Administrator Password, Hard Disk Password, Setting, Changing, And Deleting A Password

    • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.

  • Page 101: Erasing Lost Or Forgotten Passwords (clearing Cmos), Enabling Or Disabling A Device

    2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters.

  • Page 102: Selecting A Startup Device, Selecting A Temporary Startup Device

    Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device.

  • Page 103: Ice Performance Mode, Ice Thermal Alert

    1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

  • Page 104: Exiting The Setup Utility Program

    2. From the Setup Utility program main menu, select Power. 3. Select Intelligent Cooling Engine (ICE). The Intelligent Cooling Engine (ICE) window is displayed. 4. Select ICE Thermal Alert. The ICE Thermal Alert window is displayed. 5. Select Enabled or Disabled as desired. 6.

  • Page 105: Chapter 8. Updating System Programs, Using System Programs, Updating (flashing) The Bios From A Disc

    Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 106: Updating (flashing) The Bios From Your Operating System, Recovering From A Post/bios Update Failure

    Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.

  • Page 107: Chapter 9. Preventing Problems, Keeping Your Computer Current

    Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

  • Page 108: Using System Update, Cleaning And Maintenance, Basics

    The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates. When the System Update...

  • Page 109: Cleaning Your Computer

    Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

  • Page 110: Good Maintenance Practices, Moving Your Computer

    A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.

  • Page 111: Chapter 10. Troubleshooting And Diagnostics, Basic Troubleshooting

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...

  • Page 112: Troubleshooting Procedure, Troubleshooting

    See Chapter 11 “Getting information, help, and service” on page 115 for more information. • If you are unable to run the diagnostic program, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 115 for more information.

  • Page 113: Audio Problems

    1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.

  • Page 114: Cd Problems

    Refer to the documentation that comes with the application or game for instructions on setting sound-card settings. • If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

  • Page 115: Dvd Problems

    Note that on some models the startup sequence is permanently set and cannot be changed. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

  • Page 116

    • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

  • Page 117: Intermittent Problems, Keyboard, Mouse, Or Pointing Device Problems

    • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

  • Page 118

    See “Enabling or disabling a device” on page 87. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

  • Page 119: Monitor Problems

    If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

  • Page 120: Networking Problems

    Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates.

  • Page 121

    Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 107 • “The adapter stops working for no apparent reason” on page 107 • “If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur”...

  • Page 122: A Wireless Lan Problem, A Wireless Wan Problem

    Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution” description for the procedure to make sure that the correct device driver is installed. The Wake on LAN feature is not working Symptom: The Wake on LAN (WOL) feature is not working.

  • Page 123: Option Problems

    If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

  • Page 124: Performance And Lockup Problems

    • Verify that the option and any required device drivers are installed correctly. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

  • Page 125: Printer Problems

    115. For step-by-step instructions on installing memory, see “Installing or replacing a memory module” on page 35. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

  • Page 126: Serial Port Problems, Software Problems

    • Make sure that the serial-port adapter, if you added one, is properly installed and firmly seated. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.

  • Page 127: Usb Problems

    • Reset the device by detaching and reattaching the USB connector. If these actions do not correct the problem, run the Lenovo Solution Center program to test the USB connector. If the USB device came with its own diagnostics, run those diagnostics against the USB device.

  • Page 128: Lenovo Solution Center

    Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative. ThinkCentre User Guide...

  • Page 129: Chapter 11. Getting Information, Help And Service, Information Resources, Lenovo Thinkvantage Tools, Lenovo Welcome

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

  • Page 130: Lenovo Support Web Site, Help And Service, Using The Documentation And Diagnostic Program

    Most computers come with a diagnostic program that help you identify hardware problems. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 131: Using Other Services, Purchasing Additional Services

    Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...

  • Page 132

    ThinkCentre User Guide...

  • Page 133: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 134: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries.

  • Page 135: Information, Export Classification Notice, Electronic Emissions Notices, Federal Communications Commission Declaration Of Conformity

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 136

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 137: Additional Regulatory Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides & Manuals.

  • Page 138

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  • Page 139: Important Weee Information, Information, Recycling Information

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 140: Recycling Information For Brazil, Battery Recycling Information For Taiwan

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.

  • Page 141: Union

    Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix C. WEEE and recycling information...

  • Page 142

    ThinkCentre User Guide...

  • Page 143: Appendix D. Restriction Of Hazardous Substances Directive (rohs), Copyright Lenovo, China Rohs, Turkish Rohs

    Appendix D. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE). Ukraine RoHS © Copyright Lenovo 2012...

  • Page 144: India Rohs

    India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkCentre User Guide...

  • Page 145

    ENERGY STAR program requirement for computers at the time of manufacture: 2119, 2121, 3229, 3234, 3235, 3236, 3237, 3238, 3240, 3242, and 3243. For more information about ENERGY STAR ratings for Lenovo computers, go to http://www.lenovo.com.

  • Page 146

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  • Page 147: Index

    Description installing or removing device drivers vertical stand devices, handling static-sensitive VESA mount bracket diagnostics program, using internal drives diagnostics, troubleshooting internal speaker, replacing DisplayPort connector documentation, using drivers, device keyboard, replacing © Copyright Lenovo 2012...

  • Page 148

    Lenovo Solution Center removing computer cover Lenovo ThinkVantage Tools replacing Lenovo Welcome battery locating components hard disk drive bracket heat sink microprocessor power switch board media, creating and using recovery media Rescue and Recovery...

  • Page 149

    Setup Utility vertical stand installing or removing VESA mount bracket, installing or removing VGA monitor connector video subsystem viewing and changing settings warranty information WiFi card module, replacing workspace, backup and recovery © Copyright Lenovo 2012...

  • Page 150

    ThinkCentre User Guide...

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