Before You Call For Service - GE Monogram ZEU36K Owner's Manual

Save time
and money!
Review the
troubleshooting tips
on the following
pages first and you
may not need to call
for service.
20
PROBLEM
SURFACE ELEMENTS
WILL NOT MAINTAIN • Pan bottoms should closely match the diameter of the surface
A ROLLING BOIL OR
COOKING IS SLOW
SURFACE ELEMENTS
DO NOT WORK
TINY SCRATCHES
OR METAL MARKS
OR ABRASIONS ON
RADIANT COOKTOP
GLASS SURFACE
AREAS OF
DISCOLORATION
OR DARK STREAKS
ON THE COOKTOP
PLASTIC MELTED
TO THE SURFACE
PITTING (OR
INDENTATION)
OF THE COOKTOP
FREQUENT
CYCLING OFF
AND ON OF
SURFACE ELEMENTS
CONTROL KNOB
WILL NOT TURN

Before You Call For Service...

POSSIBLE CAUSE
• You must use pans which are flat.
element selected.
• Difficulty may be in the main distribution panel of your house, caused
by a blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the
main fuse or the main circuit breaker, depending on the nature of
the power supply. If a circuit breaker is involved, reset it. If the
control box uses fuses, the cooktop fuse (a cartridge-type) should be
changed, BUT ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL
CIRCUITS. If after performing one of these procedures, the fuse
blows or circuit breaker trips again, call for service.
NOTE: Apartment tenants or condominium owners should ask their building
management to perform this check before calling for service.
• Incorrect cleaning methods have been used, cookware with rough
bottoms have been used, or coarse particles (salt or sand) were
between the cookware and the surface of the cooktop. Use
recommended cleaning procedures, be sure cookware bottoms
and cookware are clean before use, and use cookware with smooth
bottoms. Tiny scratches are not removable but will become less
visible in time as a result of cleaning.
• Marks from aluminum and copper pans as well as mineral deposits
from water or food can be removed with the cleaning cream.
• Hot surface on a model with a white glass cooktop. This is normal.
The surface may appear discolored when it is hot. This is temporary
and will disappear as the glass cools.
Food spillovers should always be cleaned before the next use of the
cooktop, following the cleaning instructions in the Glass Cooktop
Cleaning section.
• See the Glass Surface – Potential for Permanent Damage section in
the Glass Cooktop Cleaning section.
• A hot sugar mixture was spilled on the cooktop. Call a qualified
technician for replacement.
• Improper cookware used. Use only flat cookware to minimize cycling.
See the Elements Cycle On and Off section.
• When the knob is at the OFF position, it must be pushed in before
it can be turned. When the knob is at any other position, it can be
turned without being pushed in.
Radiant Cooktop