Kenmore 790.9700 Series User Manual page 40

Before You Call
•
Problem
Scratches or abrasions on cooktop
surface.
Metal marks on the cooktop.
Brown streaks or specks on cooktop
surface.
Areas of discoloration with metallic
sheen on cooktop surface.
Solutions to common problems
Solution
• Coarse particles such as salt or hardened soils between cooktop and
utensils can cause scratches. Be sure cooktop surface and bottoms of
utensils are clean before usage. Small scratches do not affect cooking and
will become less visible with time.
• Cleaning materials not recommended for ceramic-glass cooktop have
been used. Apply the recommended CookTop® Cleaning Creme to the
ceramic surface (on the web visit www.sears.com for replacement
cooktop cleaner, item number 40079). Buff with a non-abrasive cloth or
no-scratch cleaning pad. For more information see "Cooktop maintenance"
and "Cooktop cleaning" in the Care and Cleaning section of this Use &
Care Guide.
• Cookware with rough bottom was used. Use smooth, flat-bottomed
cookware.
• Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on cooktop surface. Apply the recommended CookTop® Cleaning
Creme to the ceramic surface (on the web visit www.sears.com for
replacement cooktop cleaner, item number 40079). Buff with a non-
abrasive cloth or no-scratch cleaning pad. For more information see
"Cooktop maintenance" and "Cooktop cleaning" in the Care and Cleaning
section of this Use & Care Guide.
• Boilovers are cooked onto surface. Use razor blade scraper to remove soil.
For more information see "Cooktop maintenance" and "Cooktop cleaning"
in the Care and Cleaning section of this Use & Care Guide.
• Mineral deposits from water and food. Remove using the recommended
CookTop® Cleaning Creme to the ceramic surface (on the web visit
www.sears.com for replacement cooktop cleaner, item number 40079).
Buff with a non-abrasive cloth or no-scratch cleaning pad.
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