Table of Contents
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Trouble Shooting
Situation
Camera will not turn on
Camera is frozen
Camera cannot record
Camera not found
Forgot camera password
No live view on mobile
Flickering segments on live view
Cloud connection error
English | 8
Battery power is low. Recharge the battery.
Press Power button for 5 sec. to turn off. Press Power
button twice to turn on.
No SD card, card is not seated, or card is full. SD is mot
recognized. Format the SD card using HP Ucam or try
another SD card.
Turn on camera, switch to Direct Mode. Press
"Refresh" on mobile or PC to scan again.
Press both Mode and Record buttons for 4 sec. to reset
the camera password, if used.
Move camera closer to mobile device.
TV system setting (50Hz/60Hz) is incorrect.
AP or mobile Hotspot is not on.
No Cloud AP or Cloud AP SSID/Password is incorrect.
Camera is not in wireless area or, weak signal. Move
camera closer to AP or mobile Hotspot.
No Cloud account, or account info incorrect.
No internet or Cloud server is not accessible.
Cloud service may be blocked by network firewall.
Solution
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