Solutions To Common Problems - Kenmore 970.C4804 Series Use & Care Manual

Avoid Service Checklist, continued
OCCURRENCE
WATER
Water collects in folds
of front door fl exible
gasket at the end of the
cycle.
Water collects in bleach
and fabric softener
compartments.
Wash load too wet
after spin.
Water does not enter
washer or it enters
slowly.
Warm or hot water is
not hot enough.
Water in washer does
not drain or drains
slowly.
Water leaks.
Oversudsing.
Incorrect wash and rinse
temperatures.
Water is entering
washer but tub does
not fi ll.
POSSIBLE CAUSE
This is a result of the washing action
and is part of the normal operation
of the washer.
This is a result of the siphoning action
and is part of the normal operation of
the washer.
Washer is overloaded.
Load is too small.
Load is out of balance.
Drain hose is kinked.
Water supply is not adequate in area.
Water supply faucets are not com-
pletely open.
Water is being used elsewhere in the
house. Water pressure must be at
least 30 psi (260 kPa).
Water inlet hoses are kinked.
Hot water heater is set too low or is a
distance from washer.
Hot water is being used elsewhere in
the house.
Drain hose is kinked or clogged.
Drain hose standpipe is too tall. Maxi-
mum standpipe height is 8' (2.4 m).
House drain pipes are clogged.
Fill hose connection is loose at faucet
or washer.
Wrong detergent.
Too much detergent.
Hot and cold water hoses are con-
nected to wrong supply faucets.
Drain hose standpipe is too low. Stand-
pipe must be a minimum of 23.6" (60
cm) high to prevent siphoning.

Solutions to Common Problems

SOLUTION
Water may be removed by removing the dispenser
drawer (see Care and Cleaning in this guide) and
draining water into the empty drum or sink.
Do not overload washer. See Operating Your
Washer, step 4.
Add 1 or 2 similar items to help balance the load.
Rearrange load to allow proper spinning.
Straighten drain hose.
Check another faucet in the house. Wait until water
supply and pressure increase.
Fully open hot and cold faucets.
Avoid running water elsewhere while washer is
fi lling.
Straighten hoses.
Measure hot water temperature at nearby faucet
with candy or meat thermometer. Water tempera-
ture should be at least 120°F (49°C). Adjust water
heater as necessary.
Avoid using hot water elsewhere before or during
washer use. There may not be enough hot water
available for proper cleaning. If problem persists,
your hot water system may be unable to support
more than 1 use at a time.
Clean and straighten the drain hose.
Reduce standpipe height to less than 8' (2.4 m).
See INSTALLATION INSTRUCTIONS .
Unclog drain pipes. Contact plumber if necessary.
Check and tighten hose connections. Install rubber
sealing washers provided.
Run rinse cycle. Use a low-sudsing, high effi ciency
detergent.
Run rinse cycle. Use less detergent in future loads.
Connect hot water hose to hot water faucet and
cold water hose to cold water faucet.
Increase standpipe height to at least 23.6" (60
cm). See INSTALLATION INSTRUCTIONS .
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