Troubleshooting Tips - GE Zoneline 2500 Owner's Manual And Installation Instructions

Before You Call For Service...

Troubleshooting Tips

Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Zoneline does
not start
Zoneline does not cool
or heat as it should
Burning odor at the start
of heating operation
The air is not always
cool or hot during
operation
The air does not feel
warm enough during
heating operation
20
Possible Causes
The unit is
unplugged.
The fuse is blown/circuit
breaker is tripped.
The unit is waiting for
the compressor overload
protector to reset.
Power failure.
Indoor airflow
is restricted.
Outdoor airflow is
restricted or recirculated.
The temp control may
not be set high enough.
The air filter is dirty.
The room may have
been hot or cold.
Outdoor air is
entering the room.
Dust is on the surface
of the heating element.
The heat pump is not
producing hot air.
The fan switch may be
set at continuous fan
The heat pump alone
produces air that feels
cooler than desired.
What To Do
• Make sure the Zoneline plug is pushed completely
into the outlet.
• Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
• This is normal. The Zoneline will start again after
it resets.
• If power failure occurs, set the mode control to STOP.
When power is restored, set the mode control to the
desired setting.
• There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normal heating or cooling
for 3 minutes after it is turned back on.
• Make sure there are no curtains, blinds or furniture
blocking the front of the Zoneline.
• Make sure the rear grille is not restricted. This can cause
the unit to cycle off due to the compressor overload.
• Outdoor grille must have a minimum of 65% free area.
Non-GE grilles may be too restrictive for proper
performance. Consult your salesperson for assistance.
• Turn the control to a lower or higher setting.
NOTE: The temperature limiter may be limiting the temperature range.
• Clean the filter at least every 30 days.
See the Operating Instructions section.
• When the Zoneline is first turned on you need to
allow time for the room to cool down or warm up.
• Set the vent control to the CLOSE position.
• This can cause a "burning" odor at the beginning of
the heating operation. This odor should quickly fade.
• This is normal. The heat pump will produce warm air
but not as hot as air produced when the higher-cost
electric heat is used.
• This causes the fan to blow room temperature air
even when the compressor or heater cycles off.
The continuous air movement provides better
overall temperature control.
• Use the Electric Heat Option. This turns off the
heat pump and warms with electric heat only.
NOTE: Use of this option will result in increased energy
consumption.