Help - Motorola Blink1 User Manual

6. Help

Noise interference
To avoid background noise or echoes, ensure that there is
enough distance between your device and the Wi-Fi
Unit.
Use of other 2.4 GHz products, such as Bluetooth
microwave ovens, may cause interference with this product.
Keep the Wi-Fi ® Camera Unit at least 5ft away from these
types of products, or turn them off if they appear to be causing
interference.
Lost connection
Check your Wi-Fi settings. If necessary reconnect your Wi-Fi.
Ensure the Wi-Fi ® Camera Unit is switched ON. Wait a few
minutes to make the connection with the Wi-Fi system.
If you forgot your password
If you do not remember your password, tap Forgot password
and submit your e-mail address. A new password will be sent to
your e-mail address immediately.
Problem
Category
Description / Error
Account I am unable to
login even after
registration.
32
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® Camera
® systems or
Solution
Please check your user name
and password.
Help
Account I receive an error
message saying:
"Email ID is not
registered".
Account What do I do if I
forgot my password ?
Account I am unable to
receive a new
password although
I have used the
"Forgot password"
option.
Connectivity I get a message:
Issues "We are having
problems to access
your camera
currently. This could
be because of the
internet connection.
Please try in a while
again".
Help
Please ensure that you have
registered with us. Tap Create
Account to create an account to
Wi-Fi ®
be able to use the Baby
Monitor Unit.
Click on the "Forgot Password"
link on the
www.monitoreverywhere.com
™
website OR your Android or
iOS application. We will send a
new password to your registered
e-mail ID.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in
getting your e-mail. Please
wait for a while and check
again.
1. Please try again in a few
minutes. This could be
because of any issue with your
internet connection.
2. If the problem remains, please
restart your camera to check if
this fixes the problem.
3. Please restart your Wireless
Router.
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