Partial lack
Leading edge
Trailing edge
Step
1
Check the media condition.
Load new, dry, recommended media.
Re-print the defective image.
Does the problem remain?
2
Check the toner level.
Is the toner level normal?
3
Check the laser beam route.
Check for debris between the printhead assembly and
the PC drum.
Is the laser beam route free of debris and the glass
window, in the printhead assembly, free of
contamination?
4
Check the transfer roll assembly for contamination and
wear.
Is the above component free of excess wear and
contamination?
5
Check the printhead installation.
Is the above component properly installed?
6
Perform a print test.
Does the problem remain?
Check
Yes
Go to step 2.
Problem solved.
Go to step 3.
Replace the
print cartridge.
Go to step 4.
Remove debris
or clean the
printhead
assembly
window.
Go to step 5.
Replace the
transfer roll
assembly.
Go to
roll assembly
removal" on
page
Go to step 6.
Reinstall and
adjust the
printhead
assembly.
Go to
"Printhead
assembly
removal
(5230n/dn)" on
page 4-60
"Printhead
assembly
removal
(5350dn, 5530dn,
and T656)" on
page
Contact next
Problem solved.
highest level of
tech support.
Diagnostic information
No
"Transfer
4-80.
or
4-61.
2-161