Technical Assistance - Dell PowerVault 110T SDLT320 User Manual

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Getting Help: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide
• Technical Assistance • Dell Enterprise Training and Certification • Problems With Your Order • Product Information • Returning Items for Warranty Repair or Credit • Before
You Call

Technical Assistance

If you need assistance with a technical problem, perform the following steps:
1. Complete the procedures in the
2. Run the system diagnostics and record any information provided.
3. Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
For more information, see the
4. If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an
Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools
and information.
You can contact Dell electronically using the following addresses:
World Wide Web
l
www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.euro.dell.com (for Europe only)
www.dell.com/la (for Latin American countries)
Anonymous file transfer protocol (FTP)
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ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
Electronic Support Service
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support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
Electronic Quote Service
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sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
Electronic Information Service
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info@dell.com
AutoTech Service
Troubleshooting section.
Online Services section.
Technical Support Service and Before You Call.