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Troubleshooting; Error Messages - Toshiba B-SA4TM Series Owner's Manual

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5. TROUBLESHOOTING

5. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair
the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service
representative for assistance.

5.1 Error Messages

NOTES:
1. If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.
2. After the printer is turned off, all print data in the printer is cleared.
3. "****" indicates the number of unprinted media. Up to 9999 (in pieces).
Error Messages
HEAD OPEN
HEAD OPEN ****
COVER OPEN ****
COMMS ERROR
PAPER JAM ****
WARNING!
Problems/Causes
The Top Cover is opened in Online
mode.
A feed or an issue was attempted with
the Top Cover opened.
A feed or an issue was attempted with
the Front Cover opened.
A communication error has occurred.
1. The media is jammed in the media
path. The media is not fed smoothly.
2. A wrong Media Sensor is selected for
the media being used.
3. The Black Mark Sensor is not
correctly aligned with the Black Mark
on the media.
4. Size of the loaded media is different
from the programmed size.
5. The Upper Sensor and the Lower
Sensor misalign with each other.
6. The Feed Gap Sensor cannot
distinguish a print area from a label
gap.
E5- 1
ENGLISH VERSION EO1-33047
Solutions
Close the Top Cover.
Close the Top Cover. Then press the
[RESTART] key.
Close the Front Cover, then press the
[RESTART] key.
Make sure the interface cable is correctly
connected to the printer and the host, and
the host is turned on.
1. Remove the jammed media, and clean
the Platen. Then reload the media
correctly. Finally press the
[RESTART] key.
⇒ Section 5.3.
2. Turn the printer off and then on. Then
select the Media Sensor for the media
being used. Finally resend a print job.
3. Adjust the sensor position. Then press
the [RESTART] key.
⇒ Section 2.3.
4. Replace the loaded media with one that
matches the programmed size then
press the [RESTART] key, or turn the
printer off and then on, select a
programmed size that matches the
loaded media. Finally resend the print
job.
5. Align the Upper Sensor with the Lower
Sensor.
⇒ Section 2.3.
6. Refer to Section 2.11 to set the
threshold. If this does not solve the
problem, turn off the printer, and call a
TOSHIBA TEC authorised service
representative.
5.1 Error Messages

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