Scanner Problems - Dell Inspiron 8100 Service Manual

Solving Problems : Dell Inspiron 8100
Check the telephone jack—
and connect it to a telephone. Listen for a dial tone.
Connect the modem directly to the telephone wall jack—
other telephone devices sharing the line, such as an answering machine, fax
machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.
Check the connection—
modem.
Check the telephone line—
using a line that is 3 m (10 ft) or more in length, try a shorter one.
Verify that the modem is communicating with Windows—
1. Click the Start button, point to Settings, and click Control Panel.
2. In the Control Panel window, double-click Modems.
If there are multiple entries for the same modem or modems listed that
are not installed, delete the entries and restart the computer.
3. Click the Diagnostics tab.
4. Click the COM port for your modem.
5. Click More Info to verify that the modem is communicating with
Windows.
If all commands receive responses, the modem is operating properly.

Scanner Problems

Check the power cable connection—
firmly connected to a working electrical power source and that the scanner is
turned on.
Check the scanner cable connection—
firmly connected to the computer and to the scanner.
Unlock the scanner—
tab or button.
Reinstall the scanner driver—
instructions.
file:///I|/SERVICE%20MANUALS/DELL%20MANUALS/LAP...20ok/Inspiron/8100/8100_SERVICE_MAN/solving.htm (7 of 15)6/21/2004 1:08:57 AM
Disconnect the telephone line from the modem
Verify that the telephone line is connected to the
Try using a different telephone line. If you are
Ensure that the scanner power cable is
Ensure that the scanner cable is
Ensure that your scanner is unlocked if it has a locking
See the scanner documentation for
If you have