Troubleshooting (Basic) - Panasonic Toughbook FZ-A1 Operating Instructions Manual

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting
guide in the "Reference Manual". For a software problem, refer to the software's instruction manual. If the
problem persists, contact Panasonic Technical Support.
Starting Up
Cannot start up.
The battery indicator is not lit.
Cannot turn on this computer.
This computer does not wake up
from sleep.
Cannot start up and the battery
indicator blinks red.
The date and time are incorrect.
Operation is slow.
Cannot wake up.
Other startup problems
Shutting Down
This computer does not shut down.
 Connect the AC adaptor.
 If the remaining battery charge is 5 % or less and the AC
adaptor is not connected, when the power switch is pressed,
the battery indicator lights red and this computer does not
start.
Charge the battery.
 Remove the AC adaptor, then connect it again.
 Press and hold (Power switch) until the battery indicator
blinks 3 times.
 This computer may become too hot or too cold. Leave it in
an environment of 5 °C {41 °F} to 35 °C {95 °F} for about an
hour, then turn on the power again.
 Some problem is found in the system software. Contact
Panasonic Technical Support.
 Make the correct settings by performing the following steps.
1.
Touch - [ Settings] - [
and time.
 If the problem persists, the internal clock battery may need to
be replaced. Contact Panasonic Technical Support.
 When this computer is connected to network, check the date
and time of the server.
 The 2036 A.D. or later year will not be correctly recognized
on this tablet computer.
 Ambient temperature may be high. Move this computer to
the cooler location.
 You disconnected the AC adaptor while this computer was
in sleep. If this computer's power supply is disconnected in
sleep and the battery is exhausted, unsaved data will be lost
and this computer will not wake up.
 Remove all peripheral devices.
 Wait one or two minutes. It is not a malfunction.
 Press and hold (Power switch) for 8 seconds or longer to
turn the computer off forcibly.
 Remove all peripherals from this computer.
Date & time], and set date
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