Chapter 2. Help And Service; Before You Call; Calling For Service - Lenovo ThinkServer TS430 Manual

Chapter 2. Help and service

This topic contains information about obtaining help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and optional devices
are turned on.
• Use the troubleshooting information in your system documentation on the
documentation DVD that comes with your product.
• Check for the updated information, new device drivers, and hints and tips on
the Lenovo Support Web site at:
http://www.lenovo.com/support
If possible, be at your product when you call. Have the following information
available:
• Machine type and model
• Serial numbers of your Lenovo hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone
through the Customer Support Center.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you
with determining a hardware problem and deciding what action is necessary to
fix the problem.
• Hardware repair - If the problem is caused by hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering Change management - There might be changes that are
required after a product has been sold. Lenovo or your reseller will make
selected Engineering Changes (ECs) that apply to your hardware available.
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