Fujitsu MAS3367FC Product/Maintenance Manual page 85

(3) Parts that can be replaced in the field
The PCA cannot be replaced in the field. The DE cannot be replaced in the field.
(4) Service system and repairs
Fujitsu has the service system and repair facility for the disk drive. Contact Fujitsu representative to
submit information for replacing or repairing the disk drive. Generally, the following information
must be included:
a) IDD model, part number (P/N), revision number, serial number (S/N), and date of manufacturing
b) Error status
Date when the error occurred
System configuration
Environmental conditions (temperature, humidity, and voltage)
c) Error history
d) Error contents
Outline of inconvenience
Issued commands and specified parameters
Sense data
Other error analysis information
Data loss
Save data stored on the disk drive before requesting repair. Fujitsu
does not assume responsibility if data is destroyed during servicing or
repair.
C141-E198
6.2 Maintenance Information
6-7