Troubleshooting - Samsung UN50F6100AF E-Manual

If the TV seems to have a problem, first review this list of possible problems and solution. Also review the Troubleshooting
Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support or call Samsung customer
Service at 1-800-SAMSUNG (1-800-726-7864).
Issues
Flickering and Dimming
Component Connections / Screen
Color
Screen Brightness
Unwanted Powering Off
Trouble Powering On
Cannot Find a Channel
✎
For detailed troubleshooting information, watch the troubleshooting videos at www.samsung.com/spsn
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Troubleshooting

Solutions and Explanations
If your Samsung Television is flickering or dimming sporadically, you may need to disable some
of its energy efficient features like the Eco Sensor or the Energy Saving feature. Follow the
steps below with your remote to turn these features off or on.
• Energy Saving: User Menu → System → Eco Solution → Energy Saving
• Eco Sensor: User Menu → System → Eco Solution → Eco Sensor
If you find that the color on your Samsung television's screen is not correct or black and white,
first run a Self Diagnosis on the TV to make sure there are no device issues.
• Self Diagnosis: User Menu → Support → Self Diagnosis → Picture Test
If the problem does not appear in the Test Picture, making sure :
• Your connections are all consistent. For example, if you've used the AV In jack on your TV,
make sure you have used the AV Out jack on your video source.
• You have connected your devices to the correct jacks. For example, if you use the
Component jacks, labeled Pb, Pr, and Y, to connect your TV and video source, make sure
you have connected the blue Pb jack on the video source to the blue Pb jack on the TV, the
red Pr jack on the source to the red Pr jack on the TV, and the yellow Y jack on video source
to the yellow Y jack on the TV.
If you find that the colors on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings in the Picture option of the Main menu:
• Backlight, Contrast, Brightness, Sharpness, Color, Tint (G/R) and so on.
If your Samsung TV appears to turn off by itself, there may be an issue with either your Timer
settings or your Eco friendly No Signal Power Off feature.
First make sure the Sleep Timer is not accidentally set. The sleep timer turns the TV off after a
certain period of time.
• Sleep Timer: User Menu → System → Time → Sleep Timer
If the Sleep Timer is not activated, you may have engaged the No Signal Power Off or Auto
Power Off feature. To turn these features off, follow the steps below with your remote.
• No Signal Power Off : User Menu → System → Eco Solution → No Signal Power Off
• Auto Power Off: User Menu → System → Eco Solution → Auto Power Off
Before you turn the TV on, find the red light on the bottom right or left of your TV. Press
the power button on the TV or remote. The light should blink about 5 times before the TV
turns on.
If you find that you are having trouble powering on your Samsung television, there are a number
of things to check before making a call to the service department.
• If you happen to be using the TV as a monitor and the stand-by light only blinks for a few
seconds when you press the power button, your PC is in sleep mode. To take your PC out
of sleep mode, press a key on your keyboard or move the mouse. Then try turning your TV
on.
If you're sure your power cord, remote control, and PC are functioning properly, you may be
having a cable issue. If you have a cable or satellite box, your TV may appear to be off because
the cable or satellite box is not outputting a signal. To test the signal output of your cable or
satellite box, press the guide or info button on the cable or satellite box remote control. If the
screen displays the guide or info data, the problem is caused by the box.
Re-run Setup (Go to Menu - System - Setup) or run Auto Program. (Go to
Broadcasting - Auto Program).
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