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Click Hardware Troubleshooter in the Search Results list.
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In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
4
computer, and click Next.
Reinstalling Microsoft
Before You Reinstall
If you are considering reinstalling the Windows XP operating system to correct a problem
with a newly installed driver, first try using Windows XP Device Driver Rollback (see
page 68). If Device Driver Rollback does not resolve the problem, then use System Restore
(see page 69) to return your operating system to the operating state it was in before you
installed the new device driver.
Reinstalling Windows XP
To reinstall Windows XP , perform all the steps in the following sections in the order in
which they are listed.
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the
operating system, you must also reinstall the device drivers, virus protection program, and
other software.
NOTICE: The
can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not
reinstall Windows XP unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP , disable any virus protection software installed
on your computer before you reinstall Windows XP . See the documentation that came with the
software for instructions.
Booting From the Operating System CD
Save and close any open files and exit any open programs.
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Insert the Operating System CD. If any program starts automatically, exit the program
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before proceeding.
Shut down the computer through the Start menu (see page 30) and restart the
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computer.
Press <F12> immediately after the DELL™ logo appears.
4
If the operating system logo appears, wait until you see the Windows desktop, and
then shut down the computer and try again.
72
Advanced Troubleshooting
Operating System
CD provides options for reinstalling Windows XP . The options
®
®
Windows
XP
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